Karthik V
Quality Analyst
Bengaluru
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
11
11
years of professional experience
2
2
Certificates
3
3
Languages
5
5
years of post-secondary education
Work History
Support Specialist
Indeed India Operation Pvt Ltd
Bengaluru
05.2024 - Current
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Preparing Tableau Dashboard for showcasing Performance of individual Contributors
Quality Analyst
Gameskraft
Bengalure
07.2022 - 04.2024
- Chat analysis monitoring, Sandwich Methodology
- Developed and maintained defect databases for known issues.
- Reduced production downtime by proactively identifying potential bottlenecks and developing strategies to address them efficiently.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Senior Quality Analyst
Unacademy
Bengaluru
05.2020 - 06.2022
- Handing ATA and RCA on weekly business review, hands on experience in advance excel dashboards team handling experience for more than 15 QAs
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency
- Conducted data review and followed standard practices to find solutions
Quality Analyst
Frankfinn Institute of Air Hostess Training
Gurgaon
07.2018 - 11.2019
- Edited, proofed and critiqued internal documents to improve clarity
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within team
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements
Quality Analyst
Crystal Travel
Gurgaon
07.2016 - 06.2018
- Monitoring calls , feedback, calibration, weekly and monthly report.
- Evaluated function, performance and design compliance of every product against design standards and customer needs
- Created and collaborated in implementation and maintenance of customer complaint log
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity
Quality Analyst
InterGlobe Technologies
Chennai
05.2013 - 06.2016
- Monitoring calls , feedback, calibration.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
B.Com( Commerce ) -
Dharmamurthy Rao Bhadur Calavala Chunnan Chetty's Hindu College
Chennai 07.2010 - 04.2013
Class XII -
State Board
Chennai, India 04.2009 - 04.2010
Class X -
KV No1 IAF Pathankot
Pathankot 06.2006 - 04.2007
Skills
Tableau
Google Analytics
Google Sheets
Data Studio
Dashboard Development
Data Visualization
Power BI
Lean Six Sigma
Advance Excel
Corrective Actions
Certification
Lean Six Sigma ( Yellow Belt
Timeline
Support Specialist
Indeed India Operation Pvt Ltd
05.2024 - Current
Quality Analyst
Gameskraft
07.2022 - 04.2024
Senior Quality Analyst
Unacademy
05.2020 - 06.2022
Quality Analyst
Frankfinn Institute of Air Hostess Training
07.2018 - 11.2019
Quality Analyst
Crystal Travel
07.2016 - 06.2018
Quality Analyst
InterGlobe Technologies
05.2013 - 06.2016
B.Com( Commerce ) -
Dharmamurthy Rao Bhadur Calavala Chunnan Chetty's Hindu College
07.2010 - 04.2013
Class XII -
State Board
04.2009 - 04.2010
Class X -
KV No1 IAF Pathankot
06.2006 - 04.2007
Courses Certifications
Lean Six Sigma Yellow Belt Certification
Personal Information
- Total Experience: 10 Years 0 Month
- Date of Birth: 12/07/92
- Gender: Male
- Marital Status: Single / Unmarried
Courses Certifications
Lean Six Sigma Yellow Belt Certification
Personal Information
- Total Experience: 10 Years 0 Month
- Date of Birth: 12/07/92
- Gender: Male
- Marital Status: Single / Unmarried