KARTHIKA MOHANAKRISHNAN
Kalyan
Summary
Service-focused Relationship Executive with reputation for building and managing productive business relationships. Exceptionally skilled in problem-solving and issue resolution to maintain loyal, long-term customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BUSINESS RELATIONSHIP EXECUTIVE
STERLING INFORMATION RESOURCES INDIA PVT LTD
Thane
04.2019 - Current
- Assisted customers with product information and pricing.
- Developed strong relationships with clients through friendly interactions and problem-solving abilities.
- Answered incoming calls from clients regarding billing inquiries, technical issues, product concerns.
- Escalated complex client inquiries to supervisors when necessary.
- Adhered to all applicable laws and regulations while performing job duties.
- Organized and facilitated regular meetings with clients.
- Provided customer service support to clients in a timely and efficient manner.
- Resolved client inquiries and complaints via phone, email, or other communication channels.
- Developed and maintained relationships with existing clients to ensure customer loyalty.
Senior Customer Service Representative
CONCENTRIX INDIA PVT LTD
THANE
10.2017 - 02.2019
- Provided technical support to customers via phone.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback surveys to identify areas of improvement.
- Educated customers about products, pricing and policies to address and resolve issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Troubleshot customer inquiries related to network issues
Education
H.S.C, 1st Class - COMMERCE
MODEL COLLEGE
MUMBAI02-2009
S.S.C, 1st Class - NA
HOLY CROSS CONVENT SCHOOL
MUMBAI03-2007
Skills
- Relationship Management
- Customer Service
- De-Escalation Techniques
- Effective customer communication
Affiliations
- Handle escalations from clients in the absence of my Manager
- Assisted new joiners as a SME
Accomplishments
- Was promoted in 2021 from CSR to Business Relationship Executive
- Received appreciation from clients and management
Certification
- MS-CIT
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Tulu
Beginner (A1)
A1
Timeline
BUSINESS RELATIONSHIP EXECUTIVE
STERLING INFORMATION RESOURCES INDIA PVT LTD
04.2019 - Current
Senior Customer Service Representative
CONCENTRIX INDIA PVT LTD
10.2017 - 02.2019
H.S.C, 1st Class - COMMERCE
MODEL COLLEGE
S.S.C, 1st Class - NA
HOLY CROSS CONVENT SCHOOL