Dynamic and results-oriented Program Manager with 9 years of experience managing IT service transitions, infrastructure projects, and network transformation initiatives across global clients. Proven track record of delivering seamless transitions through effective stakeholder management, process standardization, and governance oversight. Skilled in leading cross-functional teams, managing vendors, mitigating risks, and ensuring adherence to SLAs and compliance standards. Certified in ITIL V4, Scrum and CCNA, with a strong grasp of service operations, change management, and Agile methodologies.
• Applause Award – TCS: Centralized Monitoring and Automation during major transitions
• On-the-Spot Award – TCS: Team Optimization during critical migration phases
• Overall Top Performer – Tech Mahindra: Operations & Transition Excellence
• Star Performer – Conneqt Business Solutions: Change and Transition Support
• Ace of Initiator Award – Sutherland: Service Improvement Initiatives