KARTHIKA PRIYA B
Chennai
Summary
Dynamic and results-oriented Program Manager with 9 years of experience managing IT service transitions, infrastructure projects, and network transformation initiatives across global clients. Proven track record of delivering seamless transitions through effective stakeholder management, process standardization, and governance oversight. Skilled in leading cross-functional teams, managing vendors, mitigating risks, and ensuring adherence to SLAs and compliance standards. Certified in ITIL V4, Scrum and CCNA, with a strong grasp of service operations, change management, and Agile methodologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Program Manager
Tata Consultancy Services
05.2022 - Current
- - Led seamless transition of network services including SD-WAN and Firewall migrations across 900+ retail sites.
- - Facilitated end-to-end service transitions ensuring zero service disruption and complete operational readiness.
- - Managed project timelines, risk registers, stakeholder escalations, and technical documentation.
- - Conducted Due Diligence, Service Design, Knowledge Transfer (KT), and Service Acceptance testing.
- - Oversaw vendor coordination and procurement during infrastructure upgrades and compliance audits.
- - Delivered strategic projects like ZScaler migration and VX firmware upgrades under strict SLA adherence.
- - Chaired governance meetings, maintained project dashboards, and ensured stakeholder alignment across phases.
- Client: Marks & Spencer Retail, UK
Project Coordinator
Tech Mahindra
02.2021 - 12.2021
- - Managed IT infrastructure transitions during large-scale upgrades for a national telecom provider.
- - Developed detailed transition plans, RACI matrices, and risk mitigation strategies.
- - Coordinated with Application, Infrastructure, and Support teams to ensure successful handover.
- - Led operational readiness assessments and service stabilization efforts post-transition.
- Client: NBN – Australia
Change & Transition Coordinator
Conneqt Business Solutions
12.2018 - 02.2021
- - Facilitated end-to-end change and transition management activities using ServiceNow.
- - Supported CAB meetings, change scheduling, approvals, PIR, and KT documentation.
- - Ensured successful transition to BAU support with proper stakeholder sign-off and minimal disruption.
- - Conducted impact assessments and contributed to knowledge base for future transitions.
- Client: Beachbody – USA
Technical Support Engineer (L1/L2)
Sutherland Global Services
10.2017 - 12.2018
- - Supported transition of legacy support operations to modern cloud-based ticketing and escalation systems.
- - Liaised with telecom vendors during service activations and troubleshooting for smoother operations.
- Client: AT&T – USA
IT Support Associate
Samay's Consultancy
05.2016 - 08.2017
- - Provided technical support during transitions of core banking applications, assisting end-users with training and issue resolution.
- Client: HDFC Bank
Education
B.E. - Electronics & Communication Engineering
Meenakshi College of Engineering
01.2016
Skills
- IT service transition management
- Stakeholder Engagement & Communication
- Governance, Reporting & SLA Management
- Vendor management
- Change, Incident & Problem Management (ITIL V4)
- Risk & Compliance Management
- Agile & Waterfall Delivery Methodologies
- Process Improvement & Documentation
- Tools: JIRA, Confluence, MS Project, BMC ( Remedy ), ServiceNow, Netcool, Control M
Accomplishments
• Applause Award – TCS: Centralized Monitoring and Automation during major transitions
• On-the-Spot Award – TCS: Team Optimization during critical migration phases
• Overall Top Performer – Tech Mahindra: Operations & Transition Excellence
• Star Performer – Conneqt Business Solutions: Change and Transition Support
• Ace of Initiator Award – Sutherland: Service Improvement Initiatives
Certification
- ITIL V4 Foundation – PeopleCert
- Cisco Certified Network Associate (CCNA 200–301)
- Microsoft Office Suite – Proficient
Timeline
IT Program Manager
Tata Consultancy Services
05.2022 - Current
Project Coordinator
Tech Mahindra
02.2021 - 12.2021
Change & Transition Coordinator
Conneqt Business Solutions
12.2018 - 02.2021
Technical Support Engineer (L1/L2)
Sutherland Global Services
10.2017 - 12.2018
IT Support Associate
Samay's Consultancy
05.2016 - 08.2017
B.E. - Electronics & Communication Engineering
Meenakshi College of Engineering
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