Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Father's Name
Additional Details
Timeline
Generic
Karthik Eruvanti

Karthik Eruvanti

Macherla

Summary

Accomplished Customer Care Executive at Urban Fox Turnkey Solutions Pvt Ltd, excelling in CRM and problem-solving. Consistently achieved performance targets and maintained high CSAT scores. Expert in issue resolution and customer retention, reducing repeat calls by providing first-call resolution. Proficient in MS Office, fostering team collaboration and delivering exceptional customer support.

Overview

3
3
years of professional experience

Work History

Customer Care Executive

Urban Fox Turnkey Solutions Pvt Ltd
Pune
08.2022 - Current
  • Handled 50-70 customer interactions daily via phone, email, and chat
  • Resolved customer complaints efficiently, maintaining high CSAT scores
  • Logged and tracked issues using CRM tools Followed company policies and compliance standards
  • Escalated complex issues to senior teams when required
  • Maintained accurate customer records and call notes
  • Provided end-to-end customer support for products/services
  • Assisted customers with billing, account, and service-related queries
  • Achieved monthly performance targets consistently
  • Reduced repeat calls by providing first-call resolution

Education

Bachelor Of Computer Science And Engineering -

JNTUK(Kakinada)
01.2015

Board Of Intermediate Education -

Board Of Intermediate Education
AndhraPradesh, India
01.2010

Board of Secondary Education -

Board of Secondary Education
AndhraPradesh, India
01.2008

Skills

  • Customer Relationship Management (CRM)
  • Inbound & Outbound Calling
  • Email & Chat Support
  • Issue Resolution & Complaint Handling
  • Call Quality & SLA Adherence
  • Customer Retention & Follow-ups
  • MS Office (Word, Excel, Outlook)
  • Problem Solving & Active Listening
  • Team Collaboration

Personal Information

  • Date of Birth: 08/28/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Un Married

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge

Father's Name

EVLN Murthy

Additional Details

English, Telugu, Hindi, willing to work in Rotational shifts

Timeline

Customer Care Executive

Urban Fox Turnkey Solutions Pvt Ltd
08.2022 - Current

Bachelor Of Computer Science And Engineering -

JNTUK(Kakinada)

Board Of Intermediate Education -

Board Of Intermediate Education

Board of Secondary Education -

Board of Secondary Education
Karthik Eruvanti