Karthik Eruvanti
Macherla
Summary
Accomplished Customer Care Executive at Urban Fox Turnkey Solutions Pvt Ltd, excelling in CRM and problem-solving. Consistently achieved performance targets and maintained high CSAT scores. Expert in issue resolution and customer retention, reducing repeat calls by providing first-call resolution. Proficient in MS Office, fostering team collaboration and delivering exceptional customer support.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Urban Fox Turnkey Solutions Pvt Ltd
Pune
08.2022 - Current
- Handled 50-70 customer interactions daily via phone, email, and chat
- Resolved customer complaints efficiently, maintaining high CSAT scores
- Logged and tracked issues using CRM tools Followed company policies and compliance standards
- Escalated complex issues to senior teams when required
- Maintained accurate customer records and call notes
- Provided end-to-end customer support for products/services
- Assisted customers with billing, account, and service-related queries
- Achieved monthly performance targets consistently
- Reduced repeat calls by providing first-call resolution
Education
Bachelor Of Computer Science And Engineering -
JNTUK(Kakinada)
01.2015
Board Of Intermediate Education -
Board Of Intermediate Education
AndhraPradesh, India01.2010
Board of Secondary Education -
Board of Secondary Education
AndhraPradesh, India01.2008
Skills
- Customer Relationship Management (CRM)
- Inbound & Outbound Calling
- Email & Chat Support
- Issue Resolution & Complaint Handling
- Call Quality & SLA Adherence
- Customer Retention & Follow-ups
- MS Office (Word, Excel, Outlook)
- Problem Solving & Active Listening
- Team Collaboration
Personal Information
- Date of Birth: 08/28/93
- Gender: Male
- Nationality: Indian
- Marital Status: Un Married
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge
Father's Name
EVLN Murthy
Additional Details
English, Telugu, Hindi, willing to work in Rotational shifts
Timeline
Customer Care Executive
Urban Fox Turnkey Solutions Pvt Ltd
08.2022 - Current
Bachelor Of Computer Science And Engineering -
JNTUK(Kakinada)
Board Of Intermediate Education -
Board Of Intermediate Education
Board of Secondary Education -
Board of Secondary Education