Karthikeyan
Chennai
Summary
I have over 3+ years of experience as ServiceNow Administrator and Developer. Expertise in areas of ITSM, Incident, Problem, Change, Knowledge, Request management, and other JavaScript projects. Define technical specifications and solutions through the analysis of requirements. Configure, develop and unit test new functionality or bugs on the Service Now platform. Perform day to day administration of the Service Now tool, including making approved changes to process and workflows. Configuring core ServiceNow modules such as Service Catalog, Incident, Problem, Change Management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Guidehouse
Chennai
05.2022 - Current
- Collaborated with stakeholders to identify business requirements and develop solutions using ServiceNow platform.
- Configured Email notifications
- Involved in Implementation and customization and maintenance of Case management
- Created Client Scripts, Business Rules, UI Policy, and UI Actions
- Utilized JavaScript to customize forms and UI Pages.
- Created and customized Form Configurations and Workflows
- Created Tables and Service Catalogs.
- Worked closely with vendors providing solutions based on the ServiceNow technology stack.
- Created and deployment of update sets
- Developed and configured ServiceNow applications, such as Incident Management, Change Management, Problem Management and Knowledge Base.
- Creation of Data policies and Data lookup rules.
- Resolved incidents reported by customers related to functionality or performance issues on the platform.
- Performed system administration tasks including creating users, groups roles, implemented ACLs and updating catalog items.
Education
Master of Computer Applications -
B S Abdur Rahman Crescent Institute of Science & Technology
ChennaiB.Sc (Computer Science) -
SCSVMV University
KancheepuramSkills
- ServiceNow (ITSM, Incident, Service Catalogs, Catalog Items & Tasks, Asset Management and Service Portal)
- HTML, CSS, JavaScript, Bootstrap
- AWS (EC2, S3, Route 53)
Awards Appreciations
- Guidehouse Gem award, Q3-2024, for delivering the projects on time with No/less prone errors.
- Received appreciation from the client & Management Teams.
Disclaimer
I hereby declare that the information that I have furnished is authentic and true to the best of my knowledge.
Certification
- Certified ServiceNow System Administrator
- Micro Certification - Virtual Agent
- Micro Certification - CSM
- Micro Certification - Automated Test Framework
Timeline
ServiceNow Developer
Guidehouse
05.2022 - Current
Master of Computer Applications -
B S Abdur Rahman Crescent Institute of Science & Technology
B.Sc (Computer Science) -
SCSVMV University