Karthikeyan Srinivasan
Chennai
Summary
Dynamic Account Manager at Pickyourtrail with a proven track record in customer retention and cross-functional collaboration. Successfully elevated brand loyalty, increasing repeat business by 18%. Expert in data analysis and account strategy, recognized for outstanding performance with awards, including a company-sponsored trip to the Maldives.
Overview
2
2
years of professional experience
Work History
HNI Sales & Customer Experience
Pickyourtrail
Chennai
06.2024 - Current
- Managed a portfolio of 850+ customers, serving as their primary point of contact, and ensuring a smooth transition.
- Transitioned to exclusively manage HNI customers and worked closely with founders' friends and higher net worth customers.
- Retention initiative, implementing targeted strategies to drive repeat business and strengthen brand loyalty, resulting in an increase in repeat percentage from 38% (Aug 25) to 56% (Dec 25).
- Contributed to the improvement of the BLS score for Short Haul Markets, DXB, and SIN regions, successfully raising it from 15% to 48% within three months through targeted initiatives and strategies.
- Promoted as a market hero for Dubai and got involved with the ground team and worked in understanding customer unhappiness and started building solutions for it.
- Collaborated with Sales, Product, Finance, and Operations teams to refine the customer journey and elevate service standards.
- Analyzed customer feedback to pinpoint pain points and expectations, working closely with the Product team.
- Developed comprehensive training programs for new team members, focusing on becoming destination experts.
- Skilled in customer retention, BLS improvement, and cross-functional collaboration.
- Award and Achievements: Because of the outstanding performance got a free company sponsored trip to Maldives and IPL Tickets as recognition and moved to HNI Team within a year.
Education
Bachelor's in Business Administration -
Ramakrishna Mission Vivekananda College
Chennai, India05.2024
Higher Secondary - Business Administration
Anjuham Higher Secondary School
Chennai, India05-2020
Skills
- Customer relationship management
- Account strategy
- Customer retention
- Cross-functional collaboration
- Data analysis
- Sales forecasting
- Problem solving
- Sales
Projects
- Cross-Functional Dashboard Development, Partnered with the Product team to provide insights instrumental in creating an entire dashboard for the Finance team,
- Enhancing data visibility and decision-making capacity. Customer Experience Training Modules, Designed and implemented training programs for the Customer Experience team, aimed at developing destination expertise and improving service delivery.
- BLS Improvement Project, Focused on enhancing product features and service standards and reinforcing customer-centric practices.
- E cell Co Ordinator in IIT Madras representing my college and participated in those programs,
Awards
Awarded a free company-sponsored trip to Maldives and IPL Tickets as recognition for outstanding performance and moved to HNI Team within a year.
Timeline
HNI Sales & Customer Experience
Pickyourtrail
06.2024 - Current
Bachelor's in Business Administration -
Ramakrishna Mission Vivekananda College
Higher Secondary - Business Administration
Anjuham Higher Secondary School