KARTHIKEYAN MOORTHY

Promoted to Manager Jan 2024. Techno-Functional Leader for Highmark's enterprise MFT ecosystem.

• Architected REST API + ServiceNow automation for Axway Secure Transport provisioning — reduced set-up turnaround from 2 weeks to 2 hours, eliminating all manual intervention.
• Designed CI/CD-powered quarterly patch automation (Jenkins, Ansible, GitLab CI/CD with GenAI orchestration) — significantly reduced upgrade risk and cycle time.
• Built AI-powered patch intelligence engine: auto-fetches vendor docs, compares against live versions, and generates tailored upgrade & test recommendations — eliminating manual patch research.
• Developed GenAI pre/post implementation analytics engine to detect failure spikes and latency deviations post-upgrade — shifting team from reactive to predictive operations.
• Managed payer-to-provider and payer-to-payer HL7 FHIR/EDI file exchange for Highmark Health with zero-defect SLA adherence across clinical, financial, and operational pipelines.
• Architected automated Archer/EFE reconciliation framework achieving full Chapter 24 data governance compliance.
• Led cross-functional teams, defined OKRs/KPIs, and drove on-time delivery. Received Team Award for Operational Excellence — enGen Global (2025).

• Spearheaded legacy eDelivery platform migration to Axway Secure Transport — 15,000+ users, 100,000+ folders, 10,000+ file transfer set-ups across CorpData/Windows Share, NAS/Linux, and Mainframe.
• Led Axway MFT and Progress MoveIT DMZ/Automation upgrades; engineered critical business workflows via Shell and Python scripting.
• Received Blue Star Award from client Thryve (2021) for outstanding contribution to the US Healthcare MFT platform.

• L2/L3 production support for T-ROAM roaming mediation and Convergent Mediation Platform (Intec IntermediatE V7); TAP/RAP validation for inbound/outbound roaming contracts.
• Developed Python bug fixes and created RADR-CMS health-check dashboard (PowerShell); received multiple cash incentive awards for value-creation initiatives.

• L2/L3 platform support for DCS Voice/Data, SP Invoicing, MAD/SPA, and ERS on Intec IntermediatE; integrated SPLUNK cognitive monitoring with ML for self-healing application management.
• Managed P1/P2 incidents end-to-end — coordinating stakeholders, driving resolution within SLA/SLO, delivering thorough RCAs, and deploying automated preventive controls to eliminate recurrence.
• Stellar Award (Oct 2014) · ACE Team Award (Oct 2015) · ACE Client Champion (Q4 2016) — zero escalations and maximum client satisfaction across critical implementations.

• L2/L3 support; migrated 40 MSC and DMS 100/300 switches from FTP to SFTP; enabled DCS ImE compression saving 2,000 GB production disk; developed VB.NET Update Script Generator reducing recurring resolution effort.
• MphasiS Monthly Summit Award (Jul 2012) · HP Certificate of Appreciation for file compression initiative.