Karthikeyan Murali

Project – Insurance Company of West (ICW)

• Collaborated with business and functional users to analyse the client's requirements, identify project challenges, and devise software solutions in coordination with technical staff
• Analysed historical incident data and recurring issues, presenting findings to business stakeholders to identify trends and improvement opportunities using ServiceNow reporting
• Expertise in the job scheduling environment AUTOMIC and schedule the jobs
• Monitored Uc4 jobs in production daily to ensure successful execution by monitoring and analysing job failures and errors
• Lead post-incident review (PIR) meetings for critical problem records and recommend problem records
• Responsible for issue identification and resolution of failed processes or Uc4 jobs and assisted customers in troubleshooting issues with their applications
• Implemented the shift-left approach with the Continuous Improvement team, driving process standardization and resulting in faster incident resolution
• Provided production batch support, including monitoring batches on a rotational basis, user support, on-call support, job failure analysis, and process management
• Recommending and implementing solutions to mitigate repeat product issues
• Taking ownership and responding to open support tickets
• Closing open support tickets by adhering to the production support service level agreements
• Identifying and implementing automation opportunities to ensure success.

Project – Aberdeen Standard Life

• Accepting, resolving, and working on incidents, service requests, and CatLog tasks within the defined SLA based on ITIL standards
• Monitor batch cycles and production jobs in Autosys daily to ensure successful execution by monitoring and analysing job failures and errors
• Monitor the ServiceNow dashboard to identify failed job incidents and alerts and provide root causes for those failed jobs as per the defined SLA
• Responsible for problem identification and resolution of failed processes or Autosys jobs and assisted customers in troubleshooting issues with their applications
• Involved in generating the Tibco Hawk Rule Bases for monitoring the BW engines, Tibco adapters, and log files
• Identify and respond to events that impact production and aid in resolving those issues, including technical resolution and management communication
• I worked on SOAP UI for predefined projects to perform the daily execution of new users' requests awaiting approval
• Prepare and share the reports with the business on a daily and monthly basis using SQL queries
• Analysis of requirements
• Estimation, status reporting, Tracking, and Defect fixing
• Co-working certain application enhancements based on business requirements
• Monitoring production jobs in the Informatica Power Centre and analyzing job failures and errors.

Project - Walmart

• Monitoring the customer order dashboard for every single minute
• The order goes below the threshold and is escalated to the onsite team, which finds out the root cause
• Track production issues and report periodically to the group charged with monitoring the uptime and efficiency of the production application
• Monitoring and scheduling of web application jobs
• Represents the team on p1, p2, and p3 calls and strives to resolve the issues and stabilize the application to ensure minimum downtime
• Work on the JIRA tool to provide the time-to-time status of the work on the tickets related to any users in resolving their application issues within the defined SLA
• Prepare the weekly sales report for all the issues
• I work with the bundle leads and onshore analysts to collect the essential data about the issue in scheduled jobs and make sure to run within the time frame.