Kunal Arora
Noida
Summary
Highly competent QA engineer with 12+ years of experience(including 1 year of exposure to business analyst role) in overseeing quality assurance teams and processes. Strong skills in implementing, monitoring, and improving quality control standards that lead to consistent product quality and customer satisfaction. Proven ability to manage project deadlines while maintaining high levels of team performance and productivity. Notable impact on previous work includes improved efficiency in QA processes, resulting in enhanced product reliability and reduced defect rates.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate 3
AccurisTech (Previously S&P Global)
Noida
03.2024 - Current
- Managing testing for Salesforce integrations, including SAP, Dayforce (HR portal), and marketing tools (Zoominfo, Boostup), ensuring seamless functionality.
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with stakeholders to gather requirement & creation of User stories in Jira.
- Developed test plans to ensure product quality and compliance with specifications.
- Collaborated with end users on conducting UAT testing.
- Also helped in resolving admin related production support issues.
Manager
S&P Global India
Noida
10.2018 - 02.2024
- Led test planning and execution for multiple Salesforce projects, including successful migrations and feature implementations.
- Led team of 9 QAs, ensuring quality across all S&P Global Salesforce instances.
- Worked directly with stakeholders in understanding end-user needs & determining solutions to business problems.
- Handled UAT with end users & participated in sprint planning, daily standups, retrospectives, etc.
- Utilized Provar Automation tool to automate Salesforce regression suite, enhancing testing efficiency.
Consultant
Genpact India
05.2015 - 10.2018
- Evaluated account payable process implementation in Salesforce for clients Sysco, Baxter, and Mitsubishi Heavy Industries to ensure alignment with client needs.
Associate Consultant
Snap On Business Solutions
09.2012 - 04.2015
Education
Bachelors Of Engineering in Electronics & Comm. -
Uttarakhand Technical University
01-2011
Skills
- Salesforce Testing (Sales & Service Cloud)
- Codeless Test automation (Provar)
- UAT coordination
- Project coordination
- User training
- People Management
- Salesforce integration
- Stakeholder engagement
Certification
- ISTQB Certified Tester (Foundation Level)
- Salesforce Admin 201
Tools
- Workbench
- Salesforce Dataloader
- Provar Automation tool- 1+ yr of experience in automating SF regression suite
- Jira
- Azure DevOps
- Gearset CI/CD
Projects
Salesforce- Dayforce Integration-
Dayforce to Salesforce employee data flow to keep the user records up to date in SF.
Qualtrics Integration-
Qualtrics to Salesforce integration to enable a new survey object for capturing corporate Net Promoter Score. Based on the NPS score customer success team can work on detractor cases for key improvements.
TCRM Dashboards-
Comprehensive Sales performance & Pipeline dashboards for Sales to optimize & plan their future strategies. Opportunity Optimization, Streaming the overall oppy, contract processing in Salesforce & creation of year-on-year renewal opportunities via the batch class.
Timeline
Associate 3
AccurisTech (Previously S&P Global)
03.2024 - Current
Manager
S&P Global India
10.2018 - 02.2024
Consultant
Genpact India
05.2015 - 10.2018
Associate Consultant
Snap On Business Solutions
09.2012 - 04.2015
Bachelors Of Engineering in Electronics & Comm. -
Uttarakhand Technical University