Karthikeyan N
Senior Technical Manager
Chennai
Summary
Experienced professional with 17 years in Application Support, Implementation, and Integration across IT/Telecom and IoT industries. Proficient in MySQL, PostgreSQL, Timescale DB, Prometheus/Grafana, Docker, Azure, AWS, JIRA, Confluence, Jenkins, GIT, and SVN. Skilled in troubleshooting, automation, project management, and team leadership. Familiar with NMS tools like MRTG and Opennms.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Tech Manager (Solution Architect)
HCL Technologies
04.2022 - Current
- Customized Grafana OSS to align with project specifications and client requirements
- Deployed Grafana instances and configured them to meet the needs of various projects
- Developed interactive and visually appealing dashboards in Grafana for data monitoring and analysis purposes
- Created and optimized Timescale dB queries to efficiently retrieve and manipulate data sets
- Implemented Timescale dB queries within Grafana to visualize data trends and insights effectively
- Applied aggregation techniques to analyze large volumes of data and extract meaningful conclusions
- Designed and implemented views in Timescale dB, incorporating user-defined formulas for data processing
- Contributed expertise to projects spanning sustainability domains, including manufacturing energy data and data center energy data for IT and non-IT sectors
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
- Managed project planning, resource allocation, scope, schedule, status, and documentation
- Worked closely with product teams to define and prioritize partner feature requests.
- Maximized performance by monitoring daily activities and mentoring team members
Manager - Systems
Tata Communications
03.2020 - 04.2022
- Developed Monitoring Application for Optimus Platform, an in-house TCL product, utilizing Prometheus/Grafana for monitoring purposes.
- Enabled performance monitoring of Kubernetes (K8s) applications via Prometheus.
- Implemented Blackbox Exporter within the K8s environment for port monitoring.
- Enabled database monitoring for MySQL & PostgreSQL to collect database metrics and trigger alarms based on defined thresholds.
- Provided engineering expertise in troubleshooting, modifying, and configuring software solutions to ensure optimal performance.
- Investigated, debugged, and reproduced issues, providing fixes and workarounds, and verifying changes to maintain software operability.
- Implemented Timescale Database to store time series data of servers.
- Integrated with ServiceNow to automate ticket creation and assignment to engineers based on monitoring alerts and thresholds.
Technical Manager (Deployment & Support) – Technical Lead – Senior System Engineer
Nokia Solutions & Networks
08.2010 - 03.2020
- Serve as the technical focal point for cross-product/solution issues, collaborating with other teams to resolve complex challenges effectively
- Take ownership and accountability of specific modules within applications, providing technical support and guidance for problem resolution
- Drive continuous improvements and efficiencies in software and business processes, leveraging Software Engineering tools and innovative techniques for solution reuse
- Contribute to meeting SLAs and KPIs, ensuring timely completion of assigned tasks while maintaining high-quality standards
- Facilitate the onboarding process for new employees, conducting training on processes and fostering knowledge sharing within the team
- Actively participate in team building activities, including technical mentoring and knowledge transfer initiatives
- Develop ETL scripts to extract data from various resources and store it in databases, enhancing data management capabilities
- Set up, configure, and integrate NEs (Network Elements) in Opennms for effective data collection and monitoring in Grafana
- Configure ELK (Elasticsearch, Logstash, Kibana) for log analytics, enabling comprehensive log monitoring and analysis
- Handle critical incidents, conduct root cause analysis (RCA), and dispatch incidents/problems to appropriate support groups for resolution
- Coordinate pre and post-deployment activities during releases to ensure smooth transitions and minimal disruptions
- Facilitate team meetings, goal-setting sessions, and regular check-ins to maintain alignment with project objectives and organizational goals
- Act as a liaison between upper management and team members, conveying strategic objectives, providing updates, and advocating for team needs and resources
- Conduct onsite deployments for customer projects, ensuring smooth implementation and customer satisfaction.
Software Engineer
Kelly's
08.2008 - 07.2009
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
Software Engineer
You Telecom India Pvt Ltd
07.2006 - 08.2008
- Configured customer information in Metasolv and Oracle BRM, ensuring accurate and efficient management of customer data and billing processes
- Automated data processes using Perl and Shell Scripts, facilitating seamless data management and enhancing overall system functionality and reliability.
Education
B. Tech IT -
Anna University
Skills
People Managementundefined
Certification
AWS CLOUD Practitioner
Linkedin Profile
https://www.linkedin.com/in/karthikeyan-n-5068aa25/
Timeline
Senior Tech Manager (Solution Architect)
HCL Technologies
04.2022 - Current
Manager - Systems
Tata Communications
03.2020 - 04.2022
Technical Manager (Deployment & Support) – Technical Lead – Senior System Engineer
Nokia Solutions & Networks
08.2010 - 03.2020
Software Engineer
Kelly's
08.2008 - 07.2009
Software Engineer
You Telecom India Pvt Ltd
07.2006 - 08.2008
B. Tech IT -
Anna University
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