Karthikeyan P

Seasoned IT Program Manager with over 18 years of expertise in building high-performance teams and overseeing large-scale IT Managed Service projects. Demonstrates a proven track record in optimizing IT operations, upholding stringent quality standards, and ensuring alignment with organizational objectives. Renowned for a collaborative leadership style and an unwavering dedication to operational excellence.

• Spearheaded IT service delivery for diverse clients across Telecom, Banking, Energy & Utilities, and Life Sciences industries, leveraging +18 years of experience in Program management.
• Cultivated a global perspective through Professional working experiences in five countries (India, Uganda, Indonesia, Myanmar, and Oman), gaining proficiency in navigating cultural differences and fostering international collaborations.
• Orchestrated successful IT service delivery models, managing distributed teams across onshore and offshore locations to ensure seamless operations and client satisfaction.
• Demonstrated expertise in transitioning IT services from incumbent providers and establishing robust IT Service Management processes to enhance service delivery effectiveness.
• Developed a broad understanding of Information Security, collaborating with cross-functional technical leads in Engineering, Operations, Service Desk, and Applications to integrate security controls and mitigate risks within complex technical architectures.
• Led the planning and execution of multiple IT implementation projects, showcasing versatility and results-driven project management. Notable achievements include:
• Datacenter consolidation across various cities in Uganda.
• Expansion of IT infrastructure capacity within an existing Datacenter in Indonesia.
• Coordination of a Datacenter relocation between floors in Indonesia.
• Construction of a Disaster Recovery Center for a premier Indian bank's Internet Banking service.
• Exhibited excellent communication and interpersonal skills, adept at resolving complex project management challenges related to scope, time, communication, cost, quality, and risk.
• Accumulated over 4 years of hands-on experience managing network devices such as routers, switches, and load balancers in LAN and WAN environments, ensuring robust network performance.
• Proven people management and leadership abilities, consistently inspiring team members to achieve peak performance and exceed project goals.
• Possess in-depth knowledge of IT Service Management principles, contributing to the continuous improvement of service delivery standards and practices.
• Currently serving as a Program Manager at EY, providing support to a prominent Life Sciences company in the United States, and upholding following industry-leading credentials.

EY Global   Delivery Services

Program Manager, India

Jan 22 –   till date

Larsen &   Toubro Infotech (LTI)

Associate Director – Cloud   and Infra Services, India

May 21 – Dec   21

Wipro Ltd

Program Manager - Oman

Mar 20 –   May 21

Project Manager – Cloud   & Infrastructure Services, Myanmar

Sep 17 –   Dec 19

Infrastructure Manager –   Global Infrastructure Services, Indonesia

Jun 15 – Aug 17

Opco Manager – Global   Infrastructure Services, Uganda

April 14 – May 15

Program Lead –Infrastructure   Management Services, Remote Service delivery

Aug 12 – April 14

Operations Manager – Infrastructure Management Services,   Remote Service delivery

Nov 10 - July 12

Team Lead - Network Management

April 10 - Nov 10

Engineer – Network Management

Aug 08 - April 10

HCL Infinet   Ltd

Communication and Infrastructure   Engineer

Nov 07 – Jul 08

Computer   Access Private Ltd

Field Engineer – Wide Area Network   (WAN) Management

Aug 06 – Oct 07

• Diploma in Electronics and Communication, 65.83%, 2006
• Higher Secondary, 74.91%, 2004
• Secondary School Leaving Certificate, 85%, 2002

• Citizenship: India
• Date of Birth: 07/20/87
• Marital Status: Married