Karthikeyan Ramachandran
Engagement Lead
Chennai,Tamil Nadu
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Overview
18
18
years of professional experience
14
14
Years of client facing experience
Summary
Accomplished Engagement Leader with 18-year successful track record, performing Account Management for a large Platinum Account. Almost 14 years of working experience at client location for one of the largest P&C insurance companies in USA, tasked with business growth & meeting profit margins. Always customer centric, with 10+ years of experience in business development & growth without compensating on quality.
Skills
Collaborative Leadership
Thought leadership
IT staff leadership
Leadership communications
Account Management
Business Development
Team Building
Talent Retention
Presentation Skills
Innovation Champion
Cross Cultural understanding
Key Projects won
- A multi-year transaction-based pricing working model that yields an annual revenue of $1.8 Million. Understood client's requirement to develop forms for a document management system and proposed a transaction-based pricing model that is profitable both to the client and to the Organization
- Implemented Global Agile Delivery model with teams spread across globally for faster turn around, reduced cost & increased efficiency, generating annual revenue of $2.2 Million
- Participated in RFP, presented & won website rewrite program for multiple Third-Party Admin customers, to improve user experience. This program added $500K to the revenue in 2020
Work History
Engagement Leader (Chennai, India)
Cognizant
Chennai, Tamil Nadu
2018.Oct - Current
- Account Management for a diverse $10Mn. portfolio across multiple geographical locations (USA, UK, Ireland, Singapore, Hong Kong, India) & time zones, overseeing 125+ associates spread the above countries
- Meet 2-digit revenue growth targets & over 35% profit targets set by the business unit, without compromising on quality
- Manage multiple clients, understand their business needs & propose a solution by bringing together the right minds
- Instrumental in creating roadmap for a Multi-Billion Dollar post-merger integration to integrate new products & service offering
- Create Business Development plans, present it to leadership team, get approval & implement the plan
- Attract right talent, retain them by assigning the right roles to the right associates to extract the best out of the team
- Upskill existing workforce to modern digital niche skills that will assist with the business development of the account & to the customer
- Conduct research sessions, gathered information from multiple sources and presented results.
Engagement Leader (Greater Boston, USA)
Cognizant
Dover, New Hampshire
2012.Jul - 2018.Oct
- Implemented an outcome-based-billing contract model, for cost & operational benefits, both to the organization & the client. Generates annual revenue of more than $1.8Million
- Saved $ 500K by implementing cost-saving initiatives that addressed long-standing problems.
- Connected with Senior Directors & CxOs with respect to expansion & transformation of their business model, assist them in their journey by bringing together all respective horizontals & creating a roadmap/plan
- Prepared detailed presentations and dashboards with market analysis, financial projections, compiled demographics and competition data using MS Office
- Establish and maintain long-lasting relationships with corporate clients for future expansion from both IT & Business perspectives
- Conduct Monthly Performance Review sessions with the client to show case achievements, trends, improvement areas, etc.
- Consolidated all production support L1, L2 activities across a business unit into a multi-year contract, providing synergies & value adds across various applications
- Eliminated downtime and maximized revenue by providing top project quality control.
Program Manager (Greater Boston, USA)
Cognizant
Dover, New Hampshire
2006.Jan - 2012.Jun
- Program Manager for multiple strategic development projects
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving Project/Program issues quickly
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked closely with Client Director to maintain optimum levels of communication to effectively and efficiently complete projects.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to ensure projects were completed on time.
Developer & Team Lead (Chennai, India)
Cognizant
Dover, New Hampshire
2003.Jun - 2005.Dec
- Adjusted design parameters to boost performance and incorporate new features.
- Tested programs and databases to identify issues and make necessary modifications.
- Created procedures for system monitoring, recovery, backup and optimization.
- Performed integration testing before launching applications.
- Coordinated with hardware and system engineering leads to gather and develop system requirements.
- Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
- Gathered user feedback and made recommendations.
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Education
Master of Computer Applications - Computer Science
2000.Jul - 2003.May
Bachelor of Science - Mathematics
1997.Jul - 2000.May
Additional Information
CONTACT: +91 99622 77910
EMAIL: RKARTHIKONLINE@YAHOO.COM
Timeline
Engagement Leader (Chennai, India) - Cognizant
2018.Oct - Current
Engagement Leader (Greater Boston, USA) - Cognizant
2012.Jul - 2018.Oct
Program Manager (Greater Boston, USA) - Cognizant
2006.Jan - 2012.Jun
Developer & Team Lead (Chennai, India) - Cognizant
2003.Jun - 2005.Dec
Thiagarajar College Of Engineering - Master of Computer Applications, Computer Science
2000.Jul - 2003.May
The American College - Bachelor of Science, Mathematics
1997.Jul - 2000.May