Karthikeyan Thanigaivel

• As a Project Quality Manager (PQM) my main responsibility is to coordinate during product development the Quality Assurance activities aimed at ensuring the achievement of project Quality / Time / Content targets and customer satisfaction, in accordance with the processes of the Nokia & NI / Fixed Networks Quality Management System (QMS).
• As an integrated member of the Project Management Team (PMT), in close cooperation with other project leaders of different functions in the organization contributing to the development of the product release.
• Will be Working effectively in a mixed environment and using best practices and knowledge of internal or external business issues to improve products or services.
• Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and take a new perspective.
• Establish the release Project Quality Plan (PQP) which defines the quality assurance focus points and specific quality / customer acceptance criteria to be achieved during the end-to-end product development activities.
• Ensure that Lessons Learned / experience feedback from previous projects are taken into account to improve product/solution quality and to reduce risks.
• Throughout the development phases of the project, pro-actively monitor project progress via R&D-project metrics (e.g. test progress, defect rate, …) aswell as adherence to the PQP Quality Assurance actions, and ensure corrective / improvement actions are taken where needed.
• For specific areas of concern/risk conduct detailed In-Process Quality Checks (IPQC) and/or formal Internal Audits and identify + drive improvement actions.
• Pro-actively monitor project risks : contribute to risk evaluation/scoring and prioritizing. triggering the project team members for attention & follow up on problem/risk areas, and facilitating corrective action where appropriate
• Pro-actively provide management attention to major risks or issues where it may be needed to avoid / recover from negative impacts on the project.
• Pro-actively work with the PMT team to ensure completeness of CREATE process Decision Point criteria, and cast the Decision Point approval vote for Quality
• After project delivery ensure that Lessons Learned / experience feedback is collected as input for continuous improvement in next projects.
• Monitor customer reported product defect trends and general customer satisfaction feedback, and in case of negative performance and/or specific major customer complaints work with the various involved functions to perform a root cause analysis on the underlying structural reasons, and follow up that lessons learned improvement actions are implemented
   On a case by case basis assist in the preparation for and/or participate in the review with the impacted customer of the performed root cause analysis and improvement actions.
   As a qualified Internal Auditor for the ISO9000 and TL9000 QMS standard identify possible weaknesses in the QMS in cooperation with the BG Quality function, perform internal audits, assist the groups which you support as PQM to prepare for formal external audits, facilitate external audit interviews, and follow up on the implementation of identified corrective action requests from both internal and external audits.

• Leading multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Provided exceptional customer support - 4LS (High level customer escalation team), resolving complex technical issues with effective communication skills.
• Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Leading the test team responsible for OTN/DWDM & Ethernet Services Management, including Subsea (1.25GHz) for the NFMT(WaveSuite) – A Network Management System (NMS) for managing the optical transport and carrier Ethernet network
• Technically leading a team in OTN Technology and Driving the Epics (Features handling)
• As a Quality Lead collaborate with and assist the Product Owner in defining the project scope, product backlog management and refinement, creating user stories and ensuring that clear and transparent acceptance criterions are defined, thus ensuring that project priorities are managed effectively.
• Facilitate the Sprint Planning, Daily Standup, Sprint Review and Sprint Retrospective meetings.
• Facilitate feature demonstrations and review with Product Management and other business stakeholders to gain acceptance for developed features.
• Also a Scrum lead, prepare test estimates, test resource planning, sprint planning, test planning, test cases development

• Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
• Developed detailed documentation for internal use as well as user manuals, ensuring clear understanding of systems functionality across all stakeholders.
• Designed and executed performance tests to identify potential bottlenecks, making necessary optimizations for smoother user experiences.
• Streamlined development processes by introducing agile methodologies, resulting in faster project completion times.
• Also Leading/managing Quality team actively and individual contribution on protocol test cases preparation.
• Testing Protocols like OSPF & IBGP (both L2/L3) and raising defects and supporting Dev team Protocol standards referring RRS & PDD doc.
• Handling Testing team, Test plan and test strategy for the releases. Providing all testing report with the entire Document to handle auditing.
• Involved in both Manual & Regression testing on VRF over L3 protocols OSPF, IP Services, Management VRF & VLT regression.
• Handling Regressing Testing finding issues editing scripts and handling clear cases.

1. Project: CISCO Multivendar Management .

• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Performing System study. And testing with Multivendor devices with sing suit like Junos, Huawei, Alcatel & cisco devices
• Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
• Involved in handling & troubleshooting customer escalations on managing cisco Devices (IOS &XR), ASR9K, 7600 series, 3600 series.
• Involved in preparation of Test design, Test plan Preparation based on the Functional requirements (IPRAN, Pw-Headed tunnels, H-VPLS, EVC, and MPLS- TP & TE, Multivendor JUNOS, Huawei, ALU).
• Manually validating and configuring the Cisco box's with CDP –MED (LLDP) protocol and enabling routing doing ping and traffic checks
• Responsible for testing the features in Manual with Devices configures and in GUI.

2. Project: Alcatel-Lucent - Italy 1850 TSS 320, TSS 160, TSS 10 & TSS100

Period: Dec 2009 to Jan 2013

• Validated all ALU 1850 TSS (Transport service switch) family chassis box for the Datacom features and service testing like Learning and Switching, LACP, STP, RSTP, Provider Bridge, PBB, Ethernet OAM(EOAM),
• Validated Layer 2.5 functionalities like T-MPLS, Virtual private wired service ( VPWS), Virtual private LAN service ( VPLS). customer's escalated field bugs validation.
• Test plan writing for all L2 features like LACP, Provider Bridge, PBB, RSTP, MSTP.
• Performed Interoperability testing between TSS 10 &TSS 160C for the functionalities like ERP, PBB, LACP,Infiber-inband, EthOAM.
• Worked together with teams of skilled professionals from Alcatel Lucent in Milan, ITALY, (AimValley) Netherlands and (NTTDocomo), Japan.

• Educated clients on the technical aspects of SAAS - Zoho -ME (Manage Engine) products (Network Manager, App Manager etc,.), ensuring they had a clear understanding of functionality and benefits.
• Participated in industry events and conferences, representing Zoho-ME products while engaging potential customers in various industrial aspects.
• Delivered compelling product demonstrations that showcased key features and benefits, leading to higher conversion rates.
• Generated detailed reports outlining client requirements and proposed solutions, providing valuable information for both sales and engineering teams.