Karthik K

Project Name 3: Touch Free Operations through SNOW - Csmart - IPaaS

Client: American Satellite Producer

• Requirement gathering, analysis, and engaging with development works.
• Analyzing project needs and other data, developing functional requirements.
• Designing solutions and writing up technical requirements.
• ITSM, CSM features and enhancements development, implementation, fixing of production defects.
• Working on connectivity of MS Azure and ServiceNow.
• Working in Target process tool to create User Stories, Defects, and following tasks.
• Collaborating with other administrators to develop solutions.
• Getting involved in day-to-day development work.

Project 2: Zurich Insurance.

• Working on Forms, Form Layouts, and related lists of ServiceNow.
• Designed different catalog items and record producers. Customizations to the Catalog Items and workflows designed.
• Created and customized all the Notifications.
• Worked on Inbound Action scripts.
• Working on Access Controls, Service Level Agreements, Surveys, and part of reporting.
• Providing solutions to enhancement requests by developing with JavaScript and implementing workflows on ServiceNow.
• Regular interaction with clients for requirements clarification and for application.
• Working on Access Controls, Service Level Agreements, Surveys, and part of reporting.

Project Name 1: Health First.

• Experienced in handling update sets. Merging, Retrieving, and Promoting update sets from one environment to another.
• Created homepages including basic reporting, gauge configuration, and dashboard presentation.
• Coordinating and working with the team, Business Analysts, and project managers in gathering requirements and business needs required for the project.
• Worked on configuring and customizing forms on various applications like incident, change, and Service Catalog.
• Experience in writing and enhancing the client scripts, business rules, and script includes.
• Designed and developed custom application for internal business processes.