Sri Harsha Bangaru

Experience Summary:

• Over three years of experience as a ServiceNow Developer, specializing in IT Service Management (ITSM), and HR Service Delivery (HRSD) modules.
• Proficient in configuring and customizing ITSM processes, including Incident, Problem, Change, and Service Catalog Management.
• Hands-on experience in HRSD module implementation, including HR Case Management, HR Service Catalog, and Employee Service Center configurations.
• Strong expertise in writing Business Rules, Client Scripts, UI Policies, and Workflows to automate and optimize business processes.
• Skilled in developing custom applications, UI actions, and notifications to enhance user experience, and service efficiency.
• Experienced in working with Agile methodologies, collaborating with stakeholders, and ensuring best practices in ServiceNow development.
• Assisted in developing standards for coding practices across the organization.
• Configured the ServiceNow platform to ensure efficient operations.