Technical Content Writer (in Medium and inPlainEnglish platforms)
Karthikraj Rajkumar
Assistant Vice President, Site Reliability Engineering Lead
Chennai
Summary
Accomplished Lead Site Reliability Engineer with a proven track record at Bank of America, enhancing system reliability through innovative automation and observability frameworks. Expert in DevOps technologies and Containerization, I've helped reducing toil and manual efforts for the Application support teams significantly, demonstrating exceptional problem-solving skills and a commitment to continuous improvement.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Lead Site Reliability Engineer
Bank of America
04.2015 - Current
- Developed Ansible based automation framework and reduced toil by more than 10% for multiple applications across our line of business
- Effectively leveraged tools like Dynatrace and Splunk and integrated those with real time monitoring systems to improve observability of Application support teams
- Instrumental in design and development of setting up framework for capturing SLI/SLO for critical business applications.
- Possess hands on experience in developing end to end framework for Chatbots and Robotics. Achieved FTE saves of more than 3.2 by onboarding service requests and tasks to AI based RASA chatbot and UIPath Robotics respectively
Senior Application Support Engineer
BNP Paribas Securities Services
07.2013 - 03.2015
- Frontline member in managing incidents effectively, resulting in reduced time in restoring services and time to market.
- Coordinated root cause analysis post major incidents resulting in implementation of preventive measures that avoided a repeat of similar occurrence.
- Instrumental in creating and managing technical documentation which facilitated quicker resolution of reported issues by fellow team members.
Application Development Analyst
Tata Consultancy Services
09.2010 - 07.2013
- Worked with the team in developing backend services and batch jobs for Clearing and Settlement Applications for the Client - Standard Chartered bank.
- Analyzed and fixed bugs and issues reported in Production environment as a L3 support specialist
- Enhanced application functionality by identifying areas for improvement and implementing modifications.
Education
Bachelor of Technology - Information Technology
RMK Engineering College, Anna University
Chennai, India 09.2006 - 05.2010
Skills
- Full stack Automation development (Reactjs - Frontend, Python Scripting - Backend and REST API's(Flask & FastAPI), Oracle & Mongo DB(Database layer), Job Scheduler - Autosys)
- DevOps Tools & Technologies - Git, Jenkins, Ansible, Terraform
- Containerization - Docker & Kubernetes
- Cloud Platform - Azure (Azure DevOps Expert Certified - with Az-204 and Az-400 certifications)
- Expert in Robotics & Chatbot developments
- Others - Linux Shell scripting, SQL/PL-SQL
- Lean Agile & Scrum
Certification
ITIL V3 Foundation certified professional
Interests
Timeline
Microsoft certified Azure Expert with AZ-900, AZ-204 & AZ-400 Certifications
08-2024
UIPath - Advanced RPA Developer certified Professional
06-2022
ITIL V3 Foundation certified professional
06-2018
Lead Site Reliability Engineer
Bank of America
04.2015 - Current
Senior Application Support Engineer
BNP Paribas Securities Services
07.2013 - 03.2015
Application Development Analyst
Tata Consultancy Services
09.2010 - 07.2013
Bachelor of Technology - Information Technology
RMK Engineering College, Anna University
09.2006 - 05.2010
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