Kartik
Finance
Chhattarpur, New Delhi
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 4 years of experience and company-oriented mindset.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Management Trainee
Genpact LLC
Gurugram
10.2022 - Current
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Gained knowledge of company policies, protocols and processes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Chargeback Analyst
FIS GLOBAL SERVICES PVT LTD.
Gurugram
10.2019 - 10.2022
- Identified fraud and reported suspected cases to appropriate contact.
- Investigated disputed credit or debit card transactions.
- Resolved disputes by processing refunds and debits to cardholders or merchants.
- Input financial data and produced reports using Software.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Evaluated customer data to identify and prevent fraudulent activities.
Education
Master Of Arts - Fine Arts
Techia Institute of Fine Arts And Design
Wazirpur Industrial Area, New Delhi 07.2021 - 07.2023
Bachelor Of Arts - Fine Arts
Ramjas College Delhi University
North Campus 05.2016 - 05.2019
12th - Humanities
Ambience Public School
Safdarjung Enclave, New Delhi 03.2012 - 03.2013
Skills
Operations support
undefinedTimeline
Management Trainee
Genpact LLC
10.2022 - Current
Master Of Arts - Fine Arts
Techia Institute of Fine Arts And Design
07.2021 - 07.2023
Chargeback Analyst
FIS GLOBAL SERVICES PVT LTD.
10.2019 - 10.2022
Bachelor Of Arts - Fine Arts
Ramjas College Delhi University
05.2016 - 05.2019
12th - Humanities
Ambience Public School
03.2012 - 03.2013
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