Kartik Bhaskaran
Chennai
Summary
I am a highly motivated and hardworking professional committed to enhancing your firm's productivity and output. I hold a Bachelor of Commerce in Banking & Insurance and bring a robust background in the banking and BPO industries, with significant experience in international banking and services. My blend of academic knowledge and practical expertise positions me to add substantial value to your team
Overview
12
12
years of professional experience
Work History
Senior Analyst
Barclays Global Service Pvt Ltd
Chennai
03.2020 - Current
- Transition of process from WIPRO BPS to Barclays Working on wealth client requests which ranges from Account Opening to servicing changes in existing wealth accounts
- Mentored and lead team of PB Maintenance & Closure analysts, providing individual assessments and feedback on monthly basis
- Additional support given to Tranche 1 and 2 Teams who are a mirror team of the PB Glasgow Onshore
- Tasks undertaken in Trance 1 and 2 teams include working on AMEX payments, Immigration Checks
- SME (Subject Matter Expert) role played for team members in understanding the process and providing assistance
- Weekly analysis provided on the client requests pertaining to rejections and escalation and providing workaround for challenges arising out of these requests.
Senior Analyst
WIPRO BPS
Chennai
01.2016 - 03.2020
- Worked under Institutional Financial Services section
- Client worked for is Barclays PLC based in United Kingdom, one of the world's reputed multinational banking and financial services company
- Largely concentrating on the account management services for wealth customers of Barclays based across the world
Technical Support Officer
Convergys Corporation
Mumbai
02.2015 - 11.2015
- Worked for third party client Singtel Optus which is the largest telecom service provider in Australia
- Primarily dealt with voice queries regarding Optus HFC (Hybrid Fiber Co-axial) service and the newly launched service NBN (National Broadband Network)
- Handled queries related to Fiber Optic broadband connection catering to states of Queensland, New South Wales, and Victoria.
Customer Service Associate
Firstsource Solutions Ltd
Mumbai
07.2013 - 01.2015
- Worked as CSA for Axis Bank NRI banking voice process and dealt queries regarding Axis Bank NRI Banking services
- Provided floor support and refresher training to the newly joined associates and handled escalation calls
- Also worked as an acting Team Leader in the absence of Team Leader or Floor Supervisor.
Trainee
HDFC Bank (ADFC)
Mumbai
06.2012 - 08.2012
- Dealt with collections specifically Credit Cards in Outbound Calling Team of Debt Management
- Daily calls and collection target tasks with regards to Credit Card payments.
Education
Bachelor of Commerce - Banking And Insurance
University of Mumbai
01-2012
Skills
- Communication skills
- Process improvement
- Worker training
Timeline
Senior Analyst
Barclays Global Service Pvt Ltd
03.2020 - Current
Senior Analyst
WIPRO BPS
01.2016 - 03.2020
Technical Support Officer
Convergys Corporation
02.2015 - 11.2015
Customer Service Associate
Firstsource Solutions Ltd
07.2013 - 01.2015
Trainee
HDFC Bank (ADFC)
06.2012 - 08.2012
Bachelor of Commerce - Banking And Insurance
University of Mumbai
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