Kartik Chanana
Gurgaon
Summary
Associate Consultant with 2.5+ years of hands-on experience in the AMS (Support) team, specializing in Siebel CRM and system integrations. Proven track record of delivering impactful projects, with strong expertise in business analysis, solution design, and end-to-end implementation. Passionate about driving efficiency and innovation through smart, client-focused solutions. Proficient in Oracle Siebel and SQL Developer, with hands-on experience in Application Configuration, e-Scripting, and Solution Design. Strong background in requirement gathering, incident management, and working with tools like JIRA, ServiceNow (SNOW), MobaXterm, and ODI. Skilled in SOAP-based integrations, SQL Server, and managing both Windows and Linux environments.
Overview
2
2
years of professional experience
Work History
Consultant
Mobily Saudi Arabia
12.2024 - Current
- Currently working on the Mobily South Arabia project as a Siebel Consultant (CR Team), resolving issues and fulfilling requirements with changes in the current code and logical scenarios.
- Configured, tested and implemented the Siebel application using tools like eScript, Workflow Manager, Configuration Manager and Object Manager.
- Created test plans for unit testing of customizations in Siebel environment.
- Managed project timelines and deliverables, ensuring the timely completion of assigned work.
Associate Consultant
State Bank Of India (SBI)
10.2023 - 11.2024
- Worked as part of the AMS Support Team, handling a wide range of support tickets, and performing bug fixes to ensure smooth system functionality.
- Actively engaged in resolving customer issues while effectively understanding and addressing their evolving requirements
- Adapted to flexible shift schedules to meet critical banking operations, and ensure continuous support coverage.
Associate Consultant
FUSO (Japan)
03.2023 - 09.2023
- Involved in low-level solution implementation, development, and testing of business requirements.
- Involved in configuring and developing the solution to business requirements.
- Worked on CRM modules: Siebel Scripting, Workflows, Configuration, and Integration.
- Knowledge of various tools like JIRA, SOAP, SNOW, MobaXterm, and ODI.
- Work with cross-functional teams of internal analysts, technology, and engineering staff to execute the product plan.
- Worked on production bugs in existing CRM modules to elevate both performance and user experiences.
- Involved in business Sanity with flexible shifts.
- Maintained clear and effective communication with clients throughout project lifecycle.
- Provided ongoing support and maintenance for implemented business solutions.
Education
Bachelor of Technology - Information Technology
CGC Landran
Mohali, Punjab01.2023
Skills
- Oracle Siebel
- Siebel Developer
- SQL Developer
- Application configuration
- e-Scripting
- Solution Design
- Requirement Gathering
- Incident Management
- JIRA
- ServiceNow (SNOW)
- Remedy
- MobaXterm
- ODI
- SOAP-based integrations
- Windows environments
- Linux environments
- Siebel configuration
- Adaptability and flexibility
- MySQL
Accomplishments
- Student Ambassador for Parivartan 2023
- Youngest Judge of the Smart India Hackathon
- Led Educational Training at the University with over 100+ students
Languages
English
Advanced
C1
Hindi
Proficient
C2
Punjabi
Upper Intermediate
B2
Timeline
Consultant
Mobily Saudi Arabia
12.2024 - Current
Associate Consultant
State Bank Of India (SBI)
10.2023 - 11.2024
Associate Consultant
FUSO (Japan)
03.2023 - 09.2023
Bachelor of Technology - Information Technology
CGC Landran