Dharmendra Sharma
Cloud & CRM Systems Architect (Siebel CRM, OCI, Azure)
Pune
Summary
To secure a challenging role in an organization where I can utilize my technical, analytical, and leadership skills in Oracle Siebel CRM and infrastructure management, while contributing to business success and growing into a senior leadership position.
14+ years of experience in Oracle Siebel CRM Administration, Upgrades, Cloud Infrastructure, DevOps, Automation, and Integration. Expertise in managing production and non-production environments, Siebel upgrades (IP 19 to IP 22), CI/CD implementation, and cross-functional leadership. Strong exposure to telecom domain processes (Vodafone UK, Vodafone Australia) and FMCG (Reckitt Benckiser). Certified in Oracle Cloud Infrastructure (OCI) Foundations and AI. Proven ability to deliver high-availability systems, optimize application performance, and lead Siebel environment transformation projects.
Overview
15
15
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Packaged App Development Associate Manager
Accenture
12.2021 - Current
- Managed Siebel CRM environment lifecycle across Dev, QA, UAT, and Production.
- Led Siebel upgrade from IP 19 to IP 22 with zero downtime for business-critical applications.
- Automated build and deployment using Jenkins, Git, and ADM tools, reducing manual effort by 60%.
- Developed monitoring dashboards via AppDynamics and Splunk for proactive incident tracking.
- Established CI/CD pipelines and implemented Infrastructure as Code (IaC) for environment provisioning.
- Administered Siebel Remote, WebLogic server configurations, and disaster recovery readiness.
Senior Siebel Administrator (Deputy Manager - SME)
Vodafone India Pvt. Ltd. (VOIS)
03.2019 - 12.2021
- Administered Siebel IP 15/17/21 environments for Vodafone UK including production and pre-prod.
- Led end-to-end Siebel deployments, mock releases, capacity planning, and issue triaging (HIM, MIM).
- Coordinated release handovers from developers, addressing known errors and escalating critical bugs.
- Worked with DevOps teams to support Jenkins pipelines, GDPR readiness, and SSO integration.
- Tools: Siebel SMC, Linux, OBIEE, Azure, RSA, Control-M, Reverse Proxy, Ansible, AppD, Splunk.
Senior Siebel Administrator (Tech Lead Analyst)
Tech Mahindra Ltd.
04.2015 - 03.2019
- Managed Siebel CRM platforms for Vodafone Hutchison Australia (VHA).
- Oversaw repository migrations, DDL sync, trigger generation, and production deployments.
- Performed Siebel server installations, LDAP configurations, SSL upgrades (SHA1 → SHA2).
- Coordinated with cross-functional teams for OBIEE/BIP/Web Methods integrations.
System Administrator (Sr. System Analyst)
Reckitt Benckiser (via Diverse InfoTech)
01.2014 - 04.2015
- Provided Siebel CRM support for global sales teams in the Accelerate Global Support project.
- Resolved daily incidents via Remedy, managed DB extraction, remote access, LOV updates.
- Led Siebel monitoring, LDAP account setup, and remote user troubleshooting.
Siebel Functional Consultant
CMC Ltd. (Onsite at Tata Motors)
10.2011 - 01.2014
- Supported Tata Motors' Dealer Management System (DMS) built on Siebel CRM.
- Delivered training on sales/spares/workshop modules to over 100+ dealers.
- Managed Siebel-Tally integration, Army Loyalty modules, and data view access control.
Operation & Maintenance Engineer
Zephyr Systems Pvt. Ltd.
08.2010 - 09.2011
- Installed and commissioned ZTE BTS & MW equipment (NEC PASOLINK).
- Conducted E1 patching, BSC alarm monitoring, and SDH/PDH link troubleshooting.
Education
B.Tech - ECE
United College of Engineering
Intermediate - undefined
NPS Academy
High School - undefined
MVM Academy
Skills
- Oracle Siebel
- Jenkins
- Git
- Python
- OEM
- Control-M
- AppDynamics
- Splunk
- AWS
- Azure
- OBIEE
- CI/CD Pipelines
- Infrastructure as Code
- Cloud Migration
- Oracle Cloud
- Oracle DB
- SQL
Siebel CRM management
CI/CD pipelines
Automated deployment
Infrastructure as code
Disaster recovery
Certification
Oracle Cloud Success Navigator Essentials 2025
Extra-Curricular Activities
Volleyball champion at school and college level Active member of Technotronics Society (UCER) Attended National Seminar on Motivation (UCER, Noida)
Projects Executed
- Traffic Light Controller (with Camera), Used MATLAB 7.0, AVR (ATMEGA-32), and MAX-232 to build an intelligent controller based on traffic density.
- Doorway Counter, Developed using IR sensors, IC555 (Astable mode), used for event/gate counters.
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge.
Personal Information
- Pune
- Open to Relocation
- Date of Birth: 01/25/85
- Marital Status: Married
Timeline
Packaged App Development Associate Manager
Accenture
12.2021 - Current
Senior Siebel Administrator (Deputy Manager - SME)
Vodafone India Pvt. Ltd. (VOIS)
03.2019 - 12.2021
Senior Siebel Administrator (Tech Lead Analyst)
Tech Mahindra Ltd.
04.2015 - 03.2019
System Administrator (Sr. System Analyst)
Reckitt Benckiser (via Diverse InfoTech)
01.2014 - 04.2015
Siebel Functional Consultant
CMC Ltd. (Onsite at Tata Motors)
10.2011 - 01.2014
Operation & Maintenance Engineer
Zephyr Systems Pvt. Ltd.
08.2010 - 09.2011
Intermediate - undefined
NPS Academy
High School - undefined
MVM Academy
B.Tech - ECE
United College of Engineering
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