Dharmendra Sharma

• Administered Siebel CRM lifecycle processes, facilitating effective operations across development, quality assurance, user acceptance testing, and production environments.
• Managed comprehensive upgrade of Siebel infrastructure from IP 19 to IP 22, safeguarding critical application availability.
• Optimized build and deployment workflows through Jenkins, Git, and ADM tools, significantly enhancing efficiency and reducing manual intervention.
• Created comprehensive monitoring dashboards with AppDynamics and Splunk, enabling real-time incident tracking and response.
• Designed and executed CI/CD frameworks alongside IaC strategies to ensure consistent and reliable deployment processes.
• Executed comprehensive administration of Siebel remote WebLogic server settings, focusing on optimizing disaster recovery capabilities.
• Led Oracle Middleware platforms, cloud migration, CI/CD implementation, Infrastructure as Code, Docker, Kubernetes, AWS services, production support, monitoring, release management and automation.
• Delivered significant value to the OSB project through automation, performance optimization, incident resolution, middleware administration, and integration support, while driving operational excellence and improving platform reliability across Vodafone environments.

• Administered Siebel IP 15/17/21 environments for Vodafone UK, ensuring stability in production and pre-prod systems.
• Coordinated release handovers from developers, addressing known errors and escalating critical bugs.
• Coordinated release handovers from developers, resolving known errors and escalating critical bugs to minimize downtime.
• Administered Siebel IP 15/17/21 environments for Vodafone UK including production and pre-prod.
• Tools: Siebel SMC, Linux, OBIEE, Azure, RSA, Control-M, Reverse Proxy, Ansible, AppD, Splunk.

• Led management of Siebel CRM platforms for Vodafone Hutchison Australia (VHA), ensuring optimal performance and reliability.
• Executed repository migrations, DDL sync, trigger generation, and production deployments to enhance system integrity and availability.
• Performed Siebel server installations, LDAP configurations, SSL upgrades (SHA1 → SHA2).
• Coordinated cross-functional teams for successful OBIEE/BIP/Web Methods integrations, facilitating seamless data flow and reporting.

• Supported global sales teams with Siebel CRM in the Accelerate Global Support project.
• Resolved daily incidents via Remedy while managing DB extraction, remote access, and LOV updates.
• Monitored Siebel performance, set up LDAP accounts, and troubleshot remote user issues.
• Provided Siebel CRM support for global sales teams in the Accelerate Global Support project.
• Managed system configurations and software installations to ensure optimal performance and security.
• Implemented backup procedures and disaster recovery plans to safeguard critical data.
• Monitored network performance, troubleshooting issues to minimize downtime and enhance reliability.

• Supported Tata Motors' Dealer Management System (DMS) on Siebel CRM, enhancing dealer operations.
• Delivered training on sales, spares, and workshop modules to over 100 dealers, improving product knowledge and service delivery.
• Managed Siebel-Tally integration and Army Loyalty modules, streamlining data view access control.

• Installed and commissioned ZTE BTS and MW equipment (NEC PASOLINK) to enhance network performance.
• Conducted E1 patching, BSC alarm monitoring, and SDH/PDH link troubleshooting to ensure optimal system functionality.
• Led preventive maintenance initiatives to enhance equipment reliability and minimize downtime.
• Oversaw troubleshooting of complex mechanical issues, ensuring swift resolution and operational continuity.
• Implemented process improvements that increased efficiency and reduced operational costs across maintenance workflows.

GPA: 65%

GPA: 64.3%

GPA: 61.4%