KARTIK CHOUDHARY
Senior Planning Manager
Bengaluru
Overview
9
9
years of professional experience
Work History
Senior Manager - FMCG Planning
Zepto (India's Fastest Growing Quick Commerce)
06.2024 - Current
- Led demand and inventory planning for three high-revenue categories - Cold Drinks & Juices (₹33 Cr monthly / ₹396 Cr annually), Paan Corner (₹20 Cr monthly / ₹249 Cr annually), and Tea, Coffee & More (₹14 Cr monthly / ₹171 Cr annually) - overseeing a combined annual portfolio of ₹816 Cr+.
- Oversee PO scheduling, fill rate compliance, and inventory replenishment for 100+ vendors and 170+ brands in Cold Drinks, 50+ vendors and 100+ brands in Tea & Coffee, and 25+ vendors and 50+ brands in Paan Corner, driving 80%+ fill rates and reducing stockouts across 20+ Mother Warehouses in 12 cities.
- Sustained 92%+ Delivery Hub stocks availability across 1,000+ Delivery Hubs in 50+ cities, maintaining Minimum Stock Levels of 5+ days at Mother Warehouses to ensure uninterrupted supply across Delivery Hubs
Manager - OPD Demand & Rider Planning
Zepto (India's Fastest Growing Quick Commerce)
06.2023 - 06.2024
- Responsible for pan India orders per day and delivery riders forecast of 700+ Delivery hubs spreading to 50+ cities through building consensus between Last mile, Delivery hub, Growth & Control Tower team.
- Ensured 10% OPH MAPE, 9% U2O MAPE and 12% OPD (Orders per Day) MAPE for the continuous period of nine months.
- Improved actual blended OPH by 15% from 1.82 to 2.1 by shift normalization and part time shift analysis.
- Responsible for analysis and setting up the SQL dashboard of order per hour MAPE, unit per order MAPE, functional time legs MAPE and demand attainment percentage.
Operations Manager - Control Tower / Zero to One Business
Zepto (India's Fastest Growing Quick Commerce)
03.2022 - 06.2023
- Leading Dark Store Operations - Control Tower - 18 members team responsible for the managing operations centrally of 300+ Delivery Hubs, 5k+ packers and 20k+ delivery riders pan India.
- Project Management – launched and evaluated batching of orders and night deliveries for 300+ Delivery Hubs pan India. Evaluated batching of orders across 300+ Delivery Hubs single-handedly which shown improvement in order per hour by 28%. Also, order loss was reduced by 10%.
- Implemented process improvement which reduced breach of orders (DoD 3.0L delivered orders) by 15% which led to increase in order growth by 10% and increase in NPS by 2 points.
- Initiated night deliveries of orders across pan India which increased order growth by 7%.
Category Manager
Urban Company
01.2020 - 03.2022
- New category launch: market sizing & research, white space assessment & right to win, target p&l validation, Supply-demand economics to pivot from on-demand to subscription services.
- Responsible for managing daily operations, payouts, incentives, and inventory for 500+ cooks pan India.
- Managed INR 4 crore+/year highly regulated cleaning and handyman category encompassing 1500+ partners in Chandigarh, Ludhiana, Indore and Bhopal.
- Maintained 90% delivery rate in cook services for the entire period of 10 months.
- Maintained 95% plus delivery rate in cleaning and handyman category with NPS of 50 points across 4 cities.
Team Lead - Central Operations - Fuel Desk
Rivigo Services Pvt. Ltd.
10.2016 - 01.2020
- Leading Operations, Planning and Control Function - Fuel team: 8-member team responsible for fuel management of 3000 trucks across a network of 70 Rivigo Hubs pan India.
- Designed, managed and implemented driving ustad program - An app-based driving feedback tool for truck pilots to standardize driving behavior of 4500+ Rivigo Truck Drivers.
- Collaborated with our GPS services partner - Trimble for the repairing and maintenance of GPS and fuel sensor of 1800+ Rivigo trucks. Directly supervised 30 technicians pan India.
- Redesigned process to reduce the non-reporting GPS devices by 50% and kickstart one day repairing process of GPS and Fuel Sensors which helped in maintaining the 90% devices operational at any given time.
Education
Bachelor of Technology - ECE
Kurukshetra University
Kurukshetra07-2016
12th (CBSE) - Non-Medical
Kendriya Vidyalaya
Hisar01.2012
10th (CBSE) -
T.D Bhargava Senior Secondary School
Hisar01.2010
Skills
- SQL
- Data Modeling & Visualization
- Operations Planning
- Project Management
- Vendor Management
Timeline
Senior Manager - FMCG Planning
Zepto (India's Fastest Growing Quick Commerce)
06.2024 - Current
Manager - OPD Demand & Rider Planning
Zepto (India's Fastest Growing Quick Commerce)
06.2023 - 06.2024
Operations Manager - Control Tower / Zero to One Business
Zepto (India's Fastest Growing Quick Commerce)
03.2022 - 06.2023
Category Manager
Urban Company
01.2020 - 03.2022
Team Lead - Central Operations - Fuel Desk
Rivigo Services Pvt. Ltd.
10.2016 - 01.2020
Bachelor of Technology - ECE
Kurukshetra University
12th (CBSE) - Non-Medical
Kendriya Vidyalaya
10th (CBSE) -
T.D Bhargava Senior Secondary School
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