MAYANK MISHRA
Sr Technical Program Manager
Bengaluru,Karnataka
Summary
Senior Operations & Supply Chain Leader (ISB Alum) with 12+ years of experience leading multi-site retail and e-commerce supply chains. Expert in Store Operations, Inventory Health, and Process Design, with a proven track record of managing high-performing teams to drive P&L growth. Specialized in deploying tech-enabled dashboards and SOPs to optimize OTIF delivery and reduce Shrinkage/Waste across 120+ retail outlets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager – Demand Planning
AMAZON
11.2025 - Current
- Architected a Self-Healing ML Ensemble to forecast D+1 demand across 42 sites, delivering a 350-bps WAPE improvement.
- Re-purposed logistics data to improve Sell-Side inventory placement, resulting in ₹54M in annualized value.
- Achieved 95% OTIF delivery in returns supply chain across ~9k unique vendors by developing and scaling scheduled delivery returns program integrating scheduled order creation with last mile consolidation and transit timelines.
Senior Technical Program Manager – Inventory Health
AMAZON
05.2023 - 11.2025
- Engineered an "IN-first" system infrastructure for national expansion; managed dependencies across 20+ workstreams to deliver 252M INR in annualized value.
- Improved category profitability by ₹250M through product redesign and consolidation logic, lowering the "Cost to Serve" for high-volume categories.
- Collaborated with Global Tech to eliminate oversized packaging, reducing "Air-Ship" waste and generating ₹172M in savings.
- Improved the "Unboxing Experience" while optimizing the dimensional weight cost structure.
- Developed an automated end-to-end "Return-to-Vendor" (RTV) solution, accelerating the liquidation of aged inventory.
- Generated ₹95M in savings and significantly improved Inventory Turn (Days on Hand) by streamlining the returns-to-vendor lifecycle.
Program Manager II – Inbound Execution & Vendor Experience
AMAZON
07.2022 - 05.2023
- Scaled the ePOD (Electronic Proof of Delivery) ecosystem to 96% adoption across 24 sites.
- Reduced inbound defects, ensuring higher "In-Stock" reliability and smoother vendor payments.
Procurement and Planning Lead
AMAZON / CLOUDTAIL
07.2019 - 07.2022
- Managed the end-to-end P&L for high-ASP electronics (TVs, Large Appliances), driving 1.6x YoY growth for 3 consecutive years through data-driven procurement.
- Integrated ML-demand models to automate 95% of the buying lifecycle.
- Standardized PO triggers based on Sell-through rates, MOQ, and Seasonality, eliminating manual Excel-based errors.
Senior Manager – Supply Chain Planning & Execution
SPENCER’S RETAIL
05.2018 - 06.2019
- Directed technical supply chain ops for 120+ stores, reducing stockouts by 15% via SAP-driven inventory flow optimization.
Operations Manager
INDIAN OIL CORPORATION
11.2012 - 03.2017
- Integrated transporter rate cards into SAP queuing logic, driving a 10% cost reduction for a 3000 KL/day petro-logistics network.
Education
PGP - Supply Chain, Operations & Finance
Indian School of Business (ISB)
01.2018
Skills
- Amazon QuickSuite (GenAI)
- Cedric
- SQL
- Tableau
- SAP
- ML Regression Models
- S&OP
- Inventory Monetization
- Markdown Strategy
- FTL/PTL Logistics
- WMS Integration
- Vendor Experience Transformation
Websites, Portfolios and Profiles
https://www.linkedin.com/in/mayank-mishra-600a627b/
Certification
Amazon Quicksuite GenAI modeling and Prompt Engineering certificates
AWS Demand Forecasting certificate for Automated Buying
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technical Program Manager – Demand Planning
AMAZON
11.2025 - Current
Senior Technical Program Manager – Inventory Health
AMAZON
05.2023 - 11.2025
Program Manager II – Inbound Execution & Vendor Experience
AMAZON
07.2022 - 05.2023
Procurement and Planning Lead
AMAZON / CLOUDTAIL
07.2019 - 07.2022
Senior Manager – Supply Chain Planning & Execution
SPENCER’S RETAIL
05.2018 - 06.2019
Operations Manager
INDIAN OIL CORPORATION
11.2012 - 03.2017
PGP - Supply Chain, Operations & Finance
Indian School of Business (ISB)