KARTIK GUPTA
DEHRADUN
Summary
Dynamic housekeeping executive with experience managing multiple floors and room assignments. Strong skills in quality assurance, Multi Tasking and Guest service, aiming to enhance operational efficiency and guest satisfaction within a prestigious hotel environment.
Overview
2
2
years of professional experience
Work History
Housekeeping Executive
Taj Mahal Palace, Mumbai
Mumbai
09.2025 - Current
- I have worked as Floor In-charge in Taj mahal Tower, where I have handled 68 Rooms (4 Floors).
- I was Handling the Tower 3rd Floor when it went for the Room Care Program.
- Ensured Smooth day-to-day housekeeping operations by reviewing arrival reports, identifying VIPs.
- I have worked as Uniform In-Charge for Taj Mahal Palace & Tower.
- I have Co-ordinated the Uniform Room Renovation Process also.
- I assisted in improving the quality of uniforms.
Hotel Operational Trainee
Taj Mahal Palace, Mumbai
Mumbai
08.2024 - 08.2025
GRA Phase at Taj Mahal Palace, Mumbai
- Worked as a GRA and learnt about the Proper Room Cleaning Process.
Supervisory Phase at Taj Mahal Palace, Mumbai
- Worked as a Supervisor in Room Section.
- Also handled Uniform and linen section as Laundry Exposure.
Education
Bachelor of Science - Hospitality And Hotel Administration
AIHM
Chandigarh06-2024
10 + 2 Equivalent -
Shri Guru Ram Rai Public School
Dehradun03-2020
Skills
- Hotel operations
- Attention to detail
- Quality assurance
- Inventory control
- Room management
- SAP Software
- Opera Cloud Software
Achievements
- Was able to assist in increasing the Tower NPS from NPS 75 MTD to 82 MTD.
- Was able to make the Taj Mahal Tower reach its Highest MTD NPS of 85.
- was able to improve the over all quality of uniforms.
Languages
English
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Housekeeping Executive
Taj Mahal Palace, Mumbai
09.2025 - Current
Hotel Operational Trainee
Taj Mahal Palace, Mumbai
08.2024 - 08.2025
Bachelor of Science - Hospitality And Hotel Administration
AIHM
10 + 2 Equivalent -
Shri Guru Ram Rai Public School