Kartik Kumar
Relationship Officer
Mirzapur
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization’s growth. Experienced with building and maintaining client relationships to ensure satisfaction and loyalty. Utilizes effective communication and problem-solving skills to address client concerns and enhance their experience. Track record of strategic planning and collaboration to drive business growth and client retention.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Summer Training
Imperial Tobacco Company of India Limited (ITC)
05.2023 - 07.2024
- Project Topic: Customer Acquisition and Innovative Visibility Solution in Retail Outlets
- Collaborated with colleagues to develop interdisciplinary projects, enhancing student understanding of complex concepts.
- Improved student comprehension by incorporating real-world examples and hands-on activities.
MIS Executive
Ambition Service Pvt Ltd
04.2024 - 10.2024
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering data.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
Relationship Officer
Ambition Service Pvt. Ltd.
10.2024 - Current
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Streamlined internal processes, implementing innovative solutions that improved efficiency in managing client accounts.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Education
MBA - Finance Management
AKTU
Varanasi 07.2022 - 06.2024
B.A. - Arts
MGKVP
Aharaura 04.2018 - 03.2021
12th - Science (PCM) stream
UP BOARD
Aharaura Mirzapur 04.2018 - 03.2022
10th - Maths, English, Social science, Hindi, Drawing
UP BOARD
Aharaura Mirzapur 04.2014 - 03.2016
Skills
- Communication
- Sales Skills
- Time Management
- Networking Skills
- Analytical Skills
- Relationship Management
- Product Knowledge
- Customer Service Orientation
- Interpersonal Skills
- Problem-Solving Skills
- Creativity
- Leadership
- Punctuality
- Critical Thinking
Certification
ADCFA
Extra-Curricular Activities
Badminton Running
Summertrainingdetails
Imperial Tobacco Company of India Limited (ITC), Customer Acquisition and Innovative Visibility Solution in Retail Outlets
Personalstrengthsandskills
Communication, Integrity, Creativity, Teamwork, Leadership, Punctual, Effective listener, Communication skill, Critical thinking skill, Problem solving, Time management skills, M.S.Excel, Power Point, M.S. Word, Customer Service Orientation, Sales Skills, Time Management, Networking and Relationship Management, Problem-Solving Skills, Analytical and Research Skills, Teamwork and Collaboration
Seminarsworkshopstrainingprogrammesattended
- Soft skill development program
- Investors awareness program
- Nivesh Mahakumbh
Personal Information
- Father's Name: Chauthi Prasad
- Date of Birth: 01/01/00
- Marital Status: Unmarried
Timeline
Relationship Officer
Ambition Service Pvt. Ltd.
10.2024 - Current
MIS Executive
Ambition Service Pvt Ltd
04.2024 - 10.2024
Summer Training
Imperial Tobacco Company of India Limited (ITC)
05.2023 - 07.2024
MBA - Finance Management
AKTU
07.2022 - 06.2024
B.A. - Arts
MGKVP
04.2018 - 03.2021
12th - Science (PCM) stream
UP BOARD
04.2018 - 03.2022
10th - Maths, English, Social science, Hindi, Drawing
UP BOARD
04.2014 - 03.2016
ADCFA
Similar Profiles
Swati UpadhyaySwati Upadhyay
Area Sales Executive at India Tobacco Company Limited (ITC)Area Sales Executive at India Tobacco Company Limited (ITC)
Vamshi Kiran Rathod BhukyaVamshi Kiran Rathod Bhukya
Intern at India Tobacco Company Limited (ITC)Intern at India Tobacco Company Limited (ITC)
Shivam AggarwalShivam Aggarwal
Logistics and Supply Chain Executive at India Tobacco Company LimitedLogistics and Supply Chain Executive at India Tobacco Company Limited