KARTIK LAHOT
Pune
Summary
Customer Service Representative with strong communication and problem-solving skills, focused on understanding customer needs and delivering effective, personalized solutions to enhance customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Senior Associate-Claims
Allianz Services Private Limited
Pune, India
07.2024 - Current
- Assisted customers in registering insurance claims over calls, providing claim reference numbers and clear guidance on next steps.
- Coordinated repair services and ensured effective first-contact resolution for motor and property claims.
- Member of the AES Super Team, contributing to employee engagement initiatives and survey execution.
- Part of the OZ Guard team, overseeing compliance and phishing controls while ensuring adherence to dress code, ID policies, and workplace standards.
- Recognized as a consistent top performer on the smartboard for multiple months.
- Supported and mentored new joiners, ensuring smooth onboarding and strong process understanding.
- Actively participated in engagement activities, including competitions and team-building initiatives.
- Contributed to event planning and execution as part of the OZ Mania 1.0 event management team.
Senior Associate - OPS
WNS
Pune
06.2022 - 06.2024
- Handled difficult cases (escalations) quickly and provided proper solutions.
- Solved customer complaints on time and made sure issues were fully resolved.
- Helped customers through chat, email, and calls with bookings, billing, and other questions.
- Guided customers with travel plans like destinations, transport, and hotels.
- Ensured SLA targets were met and tracked team shrinkage
- Monitored team performance in the absence of the Team Leader.
- Supported and guided new joiners, helping them understand their work and process.
- Learned and followed new updates to better understand the process.
Production Supervisor
JAGRUT ENTERPRISES
Aurangabad
12.2020 - 03.2022
- Oversaw daily production activities and supported employee performance enhancement.
- Provided staff instructions to meet production objectives.
- Monitored production equipment daily, tracking parts produced and downtime minutes.
- Facilitated daily manufacturing tasks and targets communication.
- Collaborated with departments to ensure efficient operations and minimise downtime.
- Conducted quality control checks throughout production phases.
- Assisted in increasing productivity and reducing material waste.
Education
Secondary School Certificate - Secondary education
Little Flower High School (LFHS)
Aurangabad, India06-2016
Bachelor of Business Administration - International Business
Brihan Maharashtra College of Commerce (BMCC)
Pune, India05-2026
Higher Secondary Certificate - science
Deogiri College
Aurangabad, India02-2018
Skills
- MS Excel
- PowerPoint
- Word
- Problem Solving
- Patience
- Call Center Operations
- Customer service excellence
- Positive attitude
- Team collaboration
- Decision Making
- Computer Proficiency
- Management skills
- Customer service
Languages
English
Hindi
Marathi
Hobbies and Interests
- Travelling
- Meditation
Timeline
Senior Associate-Claims
Allianz Services Private Limited
07.2024 - Current
Senior Associate - OPS
WNS
06.2022 - 06.2024
Production Supervisor
JAGRUT ENTERPRISES
12.2020 - 03.2022
Secondary School Certificate - Secondary education
Little Flower High School (LFHS)
Bachelor of Business Administration - International Business
Brihan Maharashtra College of Commerce (BMCC)
Higher Secondary Certificate - science
Deogiri College