Kartik Malik
New Delhi
Summary
- To make a positive contribution as part of your dynamic and well-reputed organization, in a position where my management decision-making and communication skills will be appreciated and enhanced. Goal-oriented professional with extensive experience in enhancing operational standards and employee engagement strategies. Proven ability to streamline processes and prioritize tasks effectively, resulting in improved team performance. Strong management decision-making and communication skills contribute to organizational success. Demonstrated track record of achieving measurable results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Senior Analyst/Lead Mentor
R1RCM (Medical Billing/ Accounts Receivable)
02.2023 - Current
- Conduct thorough claim reviews, ensuring accurate submission to respective insurance companies.
- liaise with insurance carriers and responsible parties to validate payment details and timelines.
- Expertly manage claims on denials, rejections, and no-response work queues, ensuring meticulous documentation and follow-up.
- Proactively update patient insurance information, and make necessary adjustments to accounts for both patients and insurers.
- Ensure timely and precise claims submission.
- Supporting team mate on multiple concerns related to process.
- Analyzed business data to identify trends and support strategic decision-making.
- Collaborated with cross-functional teams to gather insights and improve processes.
- Mentored junior analysts in data interpretation and reporting techniques.
Advisor I, Chat Support
Representative Operations, Concentrix Daksh PVT LTD - Gurugram
09.2021 - 04.2022
- Assisted customers through chat, resolving inquiries and issues promptly.
- Ensured customer satisfaction by actively listening and empathizing with concerns.
- Maintained professionalism while adhering to company guidelines during customer interactions.
- Achieved high-quality scores by consistently meeting performance standards.
- Demonstrated excellent attendance record throughout employment.
- Conducted quality assurance during internal audits to enhance service delivery.
Customer Service Associate- Voice
Teleperformance Global Services Private Limited
12.2019 - 11.2021
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Handled escalated complaints with professionalism and empathy, ensuring effective resolutions.
- Actively listened to customer concerns for comprehensive understanding of problems.
- Demonstrated empathy to build rapport and trust with customers.
- Provided clear, actionable solutions to address customer needs.
- Conducted follow-ups to confirm issue resolution and satisfaction levels.
- Documented interaction details and resolutions for future reference and analysis.
Education
BBA -
Jagannath Institute of Management Sciences – JIMS
New Delhi01-2018
Skills
- Hardworking, energetic, well-disciplined, optimistic, remarkable leadership skills, quick learner, soft-spoken, Microsoft Excel
- Energetic, well-disciplined, optimistic
- Remarkable leadership skills, quick learner, soft-spoken, Microsoft Excel
Technical skills
- Insurance validation
- Quality assurance
- Team mentoring
- Effective communication
- Advanced Excel
- Report preparation
- Project management
Affiliations
- Participating in employee engagement activities
- Indulged with the team in fun activities
Languages
Hindi
First Language
English
Beginner
A1
Accomplishments
- R1 star of the month
- RNR Award
- R1 Star of the Year
- Best mentor of the month
Timeline
Senior Analyst/Lead Mentor
R1RCM (Medical Billing/ Accounts Receivable)
02.2023 - Current
Advisor I, Chat Support
Representative Operations, Concentrix Daksh PVT LTD - Gurugram
09.2021 - 04.2022
Customer Service Associate- Voice
Teleperformance Global Services Private Limited
12.2019 - 11.2021
BBA -
Jagannath Institute of Management Sciences – JIMS
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