Results-driven operations professional with 13+ years of experience in business operations, specializing in data visualization, financial budgeting, and stakeholder engagement. Proven ability to enhance operational performance through KPI development and robust measurement systems. Skilled in optimizing processes, strengthening team capabilities, and delivering solutions that improve productivity and drive business success.
Overview
13
13
years of professional experience
Work History
Editorial Operations manager
Thomson Reuters International Services Pvt Ltd
Bangalore
03.2018 - Current
Strategic data analysis and developing reports to improve resource management.
Creating and streamlining processes to improve tracking and reporting metrics.
Managed financial budgets, tracked and presented spent analysis of freelancers globally to ensure transparency and informed decision-making.
Risk assessment - worked with Legal team to generalize freelancer contract templates, which helped in issuing generic and risk-free contracts to the freelancers, which reduced legal actions claimed by freelancers against the organization.
Led a project with development team to make use of available tools to build an automated approach to create freelancer contracts in various languages.
Collaborated with cross-functional teams to establish key performance indicators (KPIs) and implemented performance measurement systems, enhancing operational performance tracking.
Coordinating with Sourcing team (Ariba) to create a database repository of all the contracts issued to freelancers.
Administrator for Hub sites: creating Process documents of business-like hiring process, smooth terminations process, contract issuance, templates to refer based on country legal entity.
Conducting training for all the Managers joining to educate the freelancer onboarding lifecycle process.
Coordinating with legal team to create medical coverage and insurance contract templates for freelancers.
Assisted global business units, stakeholders, and freelancers with contracts, vendor setup, purchase order requests, and payment processes, facilitating smoother operations.
Served as the primary point of contact for various stakeholders, identifying opportunities to improve team focus and scalability by strategically leveraging our delivery.
Created a comprehensive database on the Fieldglass tool to effectively track freelancer headcount.
Senior Business Analyst
Accenture
04.2013 - 03.2018
Managed financial budgets and approved expenditures based on business requirements, calculated and allocated financial budgets for approximately 25,000 employees.
Developed capital expenditure reports (CAPEX), managed capital budgeting for logistics, and assessed business needs for logistics demands, including client showcases and agile laboratories.
Yield management - Creation of yield management reports and deep analysis of profit and loss of the organization.
Company Metrics Report - Includes all the metrics which give an overview of company's performance.
Conducted capacity planning, including seat forecasting and allocations for various clients.
Head count report - Head count forecast and report generation.
Coordinating with HR team to understand and create a report on Attrition, Diversity, physically challenged metrics.
Training Report - Collating training data of employees and generating the training report, which includes the employees' training history, Compliances if any and their certification details.
Procurement of rewards and recognition points, also budgeting and distribution of rewards points to the Manager to recognize their respective teammates.
Coordinated client visits and team outings, ensuring smooth logistics and engagement.
Maintaining a track of all the assets moving in and out of the projects which include surrender, transfer of ownership from one user to another in case of roll off, resignation.
Education
Graduation - computers science of engineering
Sri Krishna Institute of Technology
Bengaluru, KA
01-2011
Skills
Data visualisation
Dashboards and Reporting
Power BI
Microsoft Excel
Financial analysis
Budget Oversight
Workforce forecasting
Project Management
Project leadership
Project oversight
Procurement systems knowledge
Process improvement
Risk assessment
Stakeholder Management
Operational support
Data decision-making
PowerPoint
Vendor management
Procurement systems knowledge
Budget Oversight
Sharepoint
Digital Asset Management
Accomplishments
2 times ACE award for half year best performer at Accenture
Ambulatory Clinical Coordinator (Weekend Operations) at Dana Farber Cancer InstituteAmbulatory Clinical Coordinator (Weekend Operations) at Dana Farber Cancer Institute