KARTIK SHARMA
DELHI
Summary
Highly motivated and results-oriented leader with a proven track record in leading cross-functional teams for Customer Success, Sales, and Support. Possessing a strong understanding of customer needs and business objectives, I excel in devising strategies that optimize customer satisfaction, drive revenue growth, and streamline support operations.
Overview
8
8
years of professional experience
Work History
Sales Team Leader
MyOperator (SAAS)
05.2023 - 04.2024
- Leading process for success sales
- Software for IVR and WhatsApp services to cater SMBs for seamless communication between client and company
- Developed and implemented strategies to increase sales performance.
- Identified areas of improvement within the sales process.
- Analyzed sales data and generated reports for management review.
- Coached sales team members on best practices for customer interactions.
Pre-Sales Team Manager
Livspace Home Interiors
Bengaluru
11.2021 - 05.2023
- Led a diverse team of 35+ associates and 2 team leaders
- Successfully supported and guided team members in meeting their Key Performance Indicators.
- Enhanced overall performance by effectively managing KPIs such as new qualified opportunities, conducted sales appointments, pipeline size growth, conversion rate optimization,and successful execution of prospecting activities.
- Provided valuable insights to upper management for decision-making and sales planning through the creation of detailed sales reports
- Exceeded sales quotas and boosted profitability by implementing a successful sales strategy, meticulous business planning, and cost reduction measures.
- Conducted weekly feedback sessions derived from observations and ongoing activities.
- Implemented data-driven approach through weekly reviews and analysis.
Team Leader
Sitel India
Gurgaon
07.2021 - 10.2021
- Managed US-based client The Real Real and achieved significant improvements in both CSAT rating and CPI.
Team Leader
Tech Mahindra
Noida
11.2018 - 03.2021
- Oversaw a 20+ member team while working with US-based client, Verizon.
- Conducted weekly team meetings to communicate updates and establish expectations.
- Worked alongside teammates to identify opportunities for improvement, implementing solutions that led to greater efficiency.
- Ensured effective alignment of team members with customer needs, specifications, target allocation and technique implementation to drive tool utilization for enhanced task performance
Customer Support Associate
Convergys
Gurgaon
01.2017 - 09.2018
- Successfully assessed customer needs and employed suggestive selling techniques to drive sales for a US based service provider, AT&T.
- Consistently achieved top revenue generation for the DTV NOW App.
Associate
HCL InfoSystem
Noida
11.2015 - 11.2016
- Identified hardware and software solutions, Troubleshot technical issues, Diagnosed and repaired faults.
Education
Bachelors - Electronics and Communication
Institution of Engineers
06.2024
Associates Degree - 3 Years Engineering Diploma in Electronics & Communication.
Board of Technical education
Skills
- Call Center Operations
- Team Management
- Sales Presentations
- Motivation Techniques
- Pipeline Management
- Customer Retention
- Sales Planning
- Performance Management
- Teamwork and Collaboration
- Adaptability and Flexibility
Personal Information
Title: TEAM LEADER
Timeline
Sales Team Leader
MyOperator (SAAS)
05.2023 - 04.2024
Pre-Sales Team Manager
Livspace Home Interiors
11.2021 - 05.2023
Team Leader
Sitel India
07.2021 - 10.2021
Team Leader
Tech Mahindra
11.2018 - 03.2021
Customer Support Associate
Convergys
01.2017 - 09.2018
Associate
HCL InfoSystem
11.2015 - 11.2016
Bachelors - Electronics and Communication
Institution of Engineers
Associates Degree - 3 Years Engineering Diploma in Electronics & Communication.
Board of Technical education
Similar Profiles
Mahrukh TariqMahrukh Tariq
Assistant Community Manager at SaaSAssistant Community Manager at SaaS
Pankaj .Pankaj .
Mechanic Technician at SAASMechanic Technician at SAAS
Urvashi VasthavaUrvashi Vasthava
Assistant Manager -Growth & Success at MyOperatorAssistant Manager -Growth & Success at MyOperator
Dhruv UpadhyayDhruv Upadhyay
Application Engineer at Quadrafort TechnologiesApplication Engineer at Quadrafort Technologies
Mahesh Kumar RajputMahesh Kumar Rajput
Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.