KARTIK TEWARI
New Delhi
Summary
Dynamic Sr. Customer Quality Assurance Engineer with a proven track record at TAEHWA Enterprises India Pvt. Ltd., adept in AI applications and cross-functional team leadership. Excelled in defect tracking, root cause analysis, and implementing corrective actions, significantly enhancing product quality and operational efficiency. Skilled in fostering collaborative environments and driving innovative quality improvements.
Overview
7
7
years of professional experience
Work History
Sr. Customer Quality Assurance engineer
Taehwa enterprise India Pvt. Ltd
05.2023 - Current
- To analyze customer complaints and submit countermeasure reports to the customer
- Analyzing the customer returned material ( Line Rejection & warranty) & maintaining the data with Corrective Actions & preventive actions analyzing in-house process line issues &
- Taking their countermeasure action against each issue
- Continuous follow-up to Press shop, Toolroom & supplier, against CC/RE issues reported from the customer end
- Verification & validation of countermeasures for each issue
- Training & Motivation of all operators, technicians, supervisors & QC inspector level
- Leading team for timely PDI as per dispatch requirement
- Handling Major Customer like LG, Mitsubishi, Denso & Hyundai.
Customer Quality Assurance Engineer
Shivani locks Pvt.ltd.
Faridabad
02.2018 - 05.2023
- Familiar and working with various modern concepts like Kaizen, 7QC Tools, SPC, QC, Control plan, and process POKEYOKE verification
- Experienced in VSA and IFC techniques.
- Managed assembly process for Maru-A lines and minimized line rejections.
- Contributed to root cause analysis to determine core reason for failures and errors
- Worked alongside quality control personnel to execute inspections.
- Performed quality inspections and drafted reports to detail nonconforming material issues
- Supported quality team members during corrective action updates
- Demonstrated product and quality expertise in product inspections
- Handled customers Like MARUTI, HONDA, TOYOTA, VOLVO EICHER
- Warranty Analysis and Countermeasure reports of the same
- Raising Quality alert( OJT) if any complained occurs internally as well as from customer end
- Knowledge of job set up process, process layout of parts and various instruments used in sheet metal industries
- Executing the Daily red bin meeting and QFR against the defective parts
- Providing audit and inspection preparation assistance to internal clients Update problem history in relevant document like FMEA, Control plan
- Involve in kaizen activities, to improve the quality, cost reduction, and productivity increase
- Establish Inspection Instruction, check-sheet, Sampling Standard, Boundary/ limit samples, Tags, Reaction plan against recurring quality issues
- Monitoring poor quality cost and focus given training every weeks to QA Inspectors & Press operators for avoid poor quality
- Maintaining ISO/TS-16949 systems in quality department including records
- Daily review of inspection of machining parts and laser machine parts.
Education
Bachelor of Technology - Mechanical Engineering
Dronacharya College of Engineering
Gurgaon, Haryana06.2017
High School Diploma -
S.B.D.A.V Public School
New Delhi, Delhi05.2013
High School Diploma -
Army Public School
Ranikhet04.2011
Skills
- Use of AI in day to day working
- Cross-Functional Team Collaboration
- Defect Tracking and Reporting
- Problem-solving aptitude
Accomplishments
- Took training at TOYOTA on "JIDOKA" which is a key pillar in the Toyota Production System (TPS)) (2019)
- Warranty cost reduction→34k↓12k INR for MSIL-GGN (2020)
- PPM reduction→660↓0 for Clamp height NG (June’2024).
- Subros PPM maintained to 0 for consecutive 4 months(May~Aug'24)
Affiliations
- DP 2 activity for reducing Plate rear PPM from 3150↓ 0PPM
- Implementation of Air pressure plug gauge with online CP CPK recording for DENSO parts. PPM reduction 1150↓ 4PPM
Timeline
Sr. Customer Quality Assurance engineer
Taehwa enterprise India Pvt. Ltd
05.2023 - Current
Customer Quality Assurance Engineer
Shivani locks Pvt.ltd.
02.2018 - 05.2023
Bachelor of Technology - Mechanical Engineering
Dronacharya College of Engineering
High School Diploma -
S.B.D.A.V Public School
High School Diploma -
Army Public School
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