Karuna B Neware

• As an IT Asset Manager and Administrator role for an ITSM tool. Complete Asset life cycle from acquiring to disposal process for Client UTCL.(Ultratech)

• BMC Remedy Administrator Role

IT Asset Manager role – Was handling Jio office PAN India assets, spare planning, and stock management.

Procurement – collaboration with JIO HR and planning. 68 engineers support from headquarters of Jio.

IT Asset Life Cycle Management, which includes all elements of hardware, through Remedy as an interface.

Remedy CMDB configuration and access management for PAN India. Training and Dashboard predation.

Operation Support (Service Desk), Remedy Customization and Asset Management Configuration as per ITIL Standard. SAM Management - Maintain the information about licenses and their utilization's. License renewal with Vendor, Security Portal Management.

Handled server, application, and database outage issues across PAN India for RCOM, like P1 and P2.

Recording, classifying, routing, resolving, and closing incidents. Monitoring and tracking incidents. Taking action on service requests.