CSR
Karuna Saini
Project Delivery Manager
Noida
Summary
Results-driven Project Delivery Management professional with over 16 years of diverse experience in IT and non-IT industries. Proven expertise in managing Supply Chain Planning projects (Kinaxis, o9), Content Management, Knowledge Management, and Procurement (Dynamics) projects, consistently delivering high-quality outcomes that align with business objectives. Exceptional skills in stakeholder communication, cross-functional team leadership, and strategic planning foster collaboration and drive project success. Demonstrated ability to mentor teams and address complex client requirements through innovative solutions, ensuring effective project delivery and client satisfaction.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Project Manager and Delivery Lead
Bristlecone India Ltd.
08.2017 - Current
- Spearheaded end-to-end project management for Kinaxis, o9, and content initiatives across ERP and cloud-based systems, ensuring timely delivery within scope and budget.
- Acted as a liaison between cross-functional teams and clients to gather requirements, define project scope, and align deliverables with business objectives.
- Led the creation and execution of documentation blueprints, functional specifications, configuration guides, training materials, and user manuals for diverse platforms including SAP ECC, S/4HANA, Oracle EBS, and Salesforce.
- Designed and implemented SOPs, process flows (MS Visio), and compliance documentation to streamline operations and support audit readiness.
- Managed large-scale content delivery projects (200+ documents), ensuring quality control, versioning, and consistency across technical documentation.
- Contributed to RFPs, SOWs, and deal desk activities, supporting business growth through strategic documentation and client engagement.
- Mentored junior writers and project team members, fostering skill development and ensuring alignment with project goals.
- Recruited more than 50+ NCG and trained to different Supply Chain planning skills and deployed in projects.
- Utilized tools like SharePoint, Documentum, Confluence, Adobe FrameMaker, RoboHelp, and Epiplex for content creation, management, and delivery.
- Delivered classroom and virtual training sessions, created e-learning modules using Articulate and Captivate, and supported user adoption through tailored documentation.
- Applied Agile methodologies and SDLC principles to manage documentation lifecycles, mitigate risks, and adapt to evolving project needs.
Product Content Manager
Ignite World Private Limited
01.2016 - 07.2016
- To set up and manage Social Marketing pages for Product, Handling Google Analytics, and Ad-words account.
- Scripting and creation of demo video.
- Creation of Website and brochure content.
- To set up and create an overall directory and content for Help Center for SaaS — (Software As A Service) product.
Associate Manager
Genpact India Private Limited
08.2011 - 05.2015
- Documentation of processes as per compliance policy.
- Creation of SOPs, User Guides, Classroom Trainings, and process flow/maps (in MS Visio).
- Team handling, leading multiple projects.
- Dashboard preparation for client/internal use.
- Handling client communication, internal communication, and queries.
- Creation and maintenance of different knowledge portals, and document libraries using different applications and tools such as Support Central, SharePoint online, Documentum, Confluence, etc.
- Maintaining document repository, meta-tagging of documents, and workflow creation.
Senior Associate
Hewitt Associates (India) Pvt. Ltd
01.2011 - 07.2011
- Estimation of pension benefits for US clients.
- Backend support for Customer Support Executive (CSE) by resolving queries.
- Reconciliation of month-end reports.
- Creation of Standard Operating Procedure (SOP) and timely update of SOP for different sub-processes.
- Capable of transitioning process being offshore.
Senior Associate
Vertex Customer Services India Pvt. Ltd
09.2007 - 12.2010
- My work includes writing/editing of text to HTML formatting, image editing in Photoshop, and SKU/inventory management in the Data entry (Holidays) division.
- Creative writing, price calculation for different holiday packages as per guidelines.
- 100% quality maintained continuously for months.
- Cross-trained in different sub-categories of Lifestyle domains such as Entertainments, Restaurants, Gifts, and Experiences.
- Helping my colleagues by checking their work and streamlining their errors.
- Preparing various reports, conference call dashboard, and various presentations.
- Acted partly as a trainer in training new joiners and supporting them during their learning curve.
- Maintenance of training manuals and process SOP's.
- Handling administrator role for Changepoint (Changepoint PSA (Professional Services Automation) is the Time Recording/Recharging and key Management Information tool for Solutions and Technology.
- Documented all the activities involved in Procurement and Changepoint to clear compliance audit.
- Knowledge of Epiplex Software (used for migration or transition of any process).
- Analysis of data and reports, identification of loopholes in the process, and their improvement.
Education
M.Sc. - Biotechnology
D.A.V. College
U.P.B. Ed - undefined
Innovative Institute of Education and Technology
U.P.Skills
Experienced with Adobe FrameMaker
Strong presentation skills
Skilled in creating e-learning content using Adobe Captivate
Proficient in Agile practices
Application of SDLC best practices
Stakeholder Management
Certification
Six-Sigma - Trained & Tested
Interests
Women Empowerment
Timeline
Project Manager and Delivery Lead
Bristlecone India Ltd.
08.2017 - Current
Product Content Manager
Ignite World Private Limited
01.2016 - 07.2016
Associate Manager
Genpact India Private Limited
08.2011 - 05.2015
Senior Associate
Hewitt Associates (India) Pvt. Ltd
01.2011 - 07.2011
Senior Associate
Vertex Customer Services India Pvt. Ltd
09.2007 - 12.2010
B. Ed - undefined
Innovative Institute of Education and Technology
M.Sc. - Biotechnology
D.A.V. College