Shushil Singh
Technical Writer
Barabanki
Summary
Dynamic and detail-driven Technical Writer with over 14 years of experience in technical documentation, service engineering, and configuration management. Adept at crafting clear, user-centric content using tools like Adobe FrameMaker, MadCap Flare, Captivate, Illustrator, and Photoshop. Experienced in Agile environments with hands-on expertise in Azure DevOps for managing documentation workflows. Passionate about mentoring and training, with a proven track record of onboarding and upskilling new team members. Currently serving as Associate Project Manager at HCL Technologies, where I lead documentation strategy, drive innovation, and foster team growth.
Overview
15
15
years of professional experience
3
3
Certificates
Skills
Authoring & Documentation Tools: Swagger, Confluence, MadCap Flare, Adobe FrameMaker, Arbortext Editor, InDesign, and MS Office
Graphics Tools: Adobe Photoshop, Adobe Illustrator, and Snagit
API Testing & collaboration Tools: Postman
Version Control: Helix Perforce
E-learning: Adobe Captivate
Generative AI: Conceptual knowledge; hands-on experience with ChatGPT and Microsoft Copilot
Engineering Tools: Enovia (PLM) and Tech Illustrator
Configuration Tools: PDM, Teamcenter, and CMS/CODEC
Agile and Release management Tools: Azure DevOps, Jira, Confluence, and SAP
Documentation Standards: ATA 100, iSpec2200, and S1000D
Work History
Associate Project Manager
HCL Technologies Ltd.
09.2024 - Current
- Deputed to the client (Becton and Dickinson Company, Chandigarh) location, as BD merged with HCL Technologies Ltd.
Specialist III, Technical Writing
Becton and Dickinson Company (BD)
01.2019 - 08.2024
- Worked in an Agile methodology environment, actively participating in sprint planning, reviews, and retrospectives to align documentation deliverables with development cycles using Azure DevOps.
- Spearheaded innovation initiatives to automate documentation workflows, improving efficiency, and reducing turnaround time.
- Collected and consolidated weekly status updates, and shared progress reports with stakeholders.
- Coordinated and facilitated regular team meetings to identify issues, blockers, and action items.
- Proactively resolved team issues and dependencies to ensure smooth project execution, and managed stakeholder communication, providing clear updates on timelines, risks, and deliverables.
- Managed version control systems, and maintained up-to-date project status sheets for seamless team coordination.
- Authored and maintained various software product guides, including user guides, installation and configuration guides, field service guides, deployment guides, upgrade guides, system validation guides, quick reference guides, communication bulletins (CBs), and release notes using Adobe FrameMaker and MadCap Flare.
- Designed and developed interactive eLearning modules using Adobe Captivate for global training programs.
- Created high-quality product labeling and artwork using Adobe Illustrator and Photoshop, ensuring brand consistency.
- Collaborated with subject matter experts (SMEs) to gather accurate technical content, and validate documentation.
- Structured and formatted training materials and technical documents in compliance with the Microsoft Manual of Style, and internal style guides.
- Administered and updated global documentation templates to ensure consistency across deliverables.
- Mentored new joiners, and conducted training sessions on tools, style guides, and documentation processes.
Senior Design Engineer
Cyient Ltd.
09.2018 - 01.2019
- Revised Overhaul Manuals (OHMs) for P&WC engines using the EC system.
- Created cleaning, inspection, and repair tasks based on service experience.
- Coordinated with design engineers and MRO specialists for technical updates.
Senior Engineer / Configuration Management Engineer
Quest Global Services Pvt. Ltd.
06.2011 - 03.2016
- Managed the Technical Variance (TV) system for Rolls-Royce engines.
- Issued repair instructions and revised manuals (EM, CMM, AMM).
- Defined PDM configurations, and released part lists for engine builds.
- Participated in design reviews, and ensured accurate BOM configurations.
Accomplishments
- Rolls-Royce Approved Competent Author
- Rolls-Royce Approved PDM Definer
- Star of the Year Award – 2023
- Awarded by BD for an innovative solution that significantly reduced delivery time with minimal effort.
Certification
Technical Writing: How to Write API Software Documentation
Education
Aircraft Maintenance Engineering - Mechanical Engineering
Alpine Institute of Aeronautics
Dehradun, India 04.2001 -
Timeline
Technical Writing: How to Write API Software Documentation
12-2025
Learn API Technical Writing: JSON and XML for Writers
12-2025
Associate Project Manager
HCL Technologies Ltd.
09.2024 - Current
MadCap Flare Certification
06-2020
Specialist III, Technical Writing
Becton and Dickinson Company (BD)
01.2019 - 08.2024
Senior Design Engineer
Cyient Ltd.
09.2018 - 01.2019
Senior Engineer / Configuration Management Engineer
Quest Global Services Pvt. Ltd.
06.2011 - 03.2016
Aircraft Maintenance Engineering - Mechanical Engineering
Alpine Institute of Aeronautics
04.2001 -
PERSONAL VIATE
- Father's Name: Janardan Singh
- Date of Birth: 1989-03-05
- Gender: Male
- Marital Status: Married
- Nationality: Indian
- Current Location: Barabanki, India
DECLARATION
I hereby declare that the above given particulars are correct to the best of my knowledge.