Karun Kant Shah

As SME (Subject Matter Expert):

• Coordinated and facilitated training programs that led to a significant increase in work capacity and effectiveness.
• Managed clients' funds and performed accurate calculations for unit requirements in investment or disinvestment situations due to contribution corrections, ensuring proper accounting of gains and losses.
• Implemented measures to guarantee accuracy and timeliness in database and reporting systems.
• Designed and successfully implemented a capacity plan that improved resource allocation and increased operational efficiency for the Finance Team.
• Achieved compliance standards by supervising audits performed by KPMG, AAF, and other external firms.

As Senior Associate:

• Boosted efficiency by creating and monitoring daily progress metrics, while identifying areas for improvement.
• Provided detailed presentations of performance metrics to facilitate strategic decision making.
• Conducted comprehensive training programs for existing and newly hired staff, promoting skill enhancement.
• Provided efficient resolution of inquiries and issues resulting in higher levels of customer satisfaction.

As Associate:

• Managed the analysis and processing of payments for suspense accounts while meeting SLA standards.
• Effectively supervised internal account transfers and maintained prompt daily payments to fund administrators.
• Raised multiple Service Requests/Incidents and ensured their resolution through proactive follow-ups.