Summary
Overview
Work History
Education
Skills
Software & Application
Languages
Present address
Timeline
Generic

KASA PUNIT KUMAR

Pune

Summary

Finance professional with an MBA in Finance and an M.Com in Accountancy, complemented by diverse experience in workforce management coordination, quality analysis, customer relationship management, and data management. Currently serving as a Co-Coordinator at UPS Logistics Pvt. Ltd., where I excel in scheduling, real-time monitoring, and workforce management using advanced tools such as Avaya and Verint. Proven ability to optimize operational efficiency and support strategic decisions through comprehensive financial and performance reporting. Previous roles as a Quality Analyst and Data Entry Operator have honed my skills in data analysis, quality assurance, and process improvement. Adept at leveraging financial insights to enhance business performance and committed to driving value in dynamic financial environments.

Overview

8
8
years of professional experience

Work History

QUALITYANALYIST

GALLAGHER SERVICE CENTER LLP. LTD
Pune
01.2017 - 01.2021
  • Raw bdx, Carrier report & Policy Doc .Audit Working in various application-GXB invoicing ,Binder Cloud, Pivot point uploading Tools & Income monitoring tool
  • DATA management after policy billing Quality checks for all Line of Business( Affinity, Commercial combined, Actuaries, Finpro and Personal Accident & Travel) Daily wise all quality report publishing QA Checks for carrier report(payable & written report) Conducting calibration Sessions & error discussion using QA tools Training to the new joiners.

SPAREPARTS OFFICER(SPO)

TVS ELECTRONICS PVT. LTD.
Pune
01.2016 - 01.2017
  • Warehouse Managing of mobile parts Customer Managing in service centers in Assam ,Kolkata & Pune sub hubs CRM ERP billing for customers purchase and services Order request managing from different location of India
  • E-Commerce and courier services

DATA ENTRY OPERATOR IN SHIPPING DEPT.

PEARL BOTTLING PLANT LTD. PEPSI CO. PVT
01.2013 - 01.2015
  • Distributor wise billing Excise invoice and Waybills generating Daily Data publishing Primary Sales Reports Periodic Stock Reconciliation SAP ERP billing FIFO system operations Transport arrangement

CO-ORDINATOR

UPS LOGISTICS PVT. LTD
Pune
01.2021
  • Planning- Staffing calculation for calling & chat process Break & Lunch planning as per volume and shift intervals Staff shifts non-operational requirement adjustments, meeting & Calendar events request updating
  • Schedule generation- Creating new ID, profile for the authorizes teams Working on Avaya extension for skills Creating work patterns as per business requirement Generation schedules with operations requirement plan Adjusting shift & breaks time as per requirement Removal schedule and profile for resigned employees
  • Monitoring- Monitoring the agents in real time bases Monitoring calls flows, abundant calls, waiting calls, long calls and non- proactive Aux for Calling & Email/Chat teams Perform real time adjustments if required to meet the target SLAs Use Avaya & Verint application to monitor agents Move Users to Backend to Calls or calls to backend by Avaya emulator Close monitor to Operations team regarding late or absence Tracking time and attendance by using WFM tools Request- Human Research Ethics Committee (HREC)mail box we use to get request for leaves, overtime and schedule change request that we us to process with in 24 hrs TAT from operation team
  • WFM Reports- Prepare Shift scheduled report Prepare Vacation and Daily adherence report Prepare Desktop and process analytics report (DPA) Public dash board to operations team Application Used in the organization Teams Avaya – Costumer Monitoring Supervisor (CMS) Avaya emulator Verint application

Education

M.B.A - Finance, Marketing.

Samatha Degree P.G.College (A.P) Andhra University
01.2015

M.Com - Accountancy

Andhra University Distance Education (A.P) Andhra University
01.2013

B.Com - Computers

Vidhyaardhi Degree College (A.P) Andhra University
01.2011

Intermediate - Commerce

Margherita College Assam S.E.B.A. Guwahati University
01.2008

10th Class -

The Little Star Sr. Sec. School, Assam C.B.S.E
01.2006

Skills

  • Real time monitoring (RTA)
  • Workforce planning
  • Business performance Management
  • Process Improvement
  • Scheduling and calendar management
  • Staff Management
  • Problem solving & error rectification
  • Customer service
  • Billing & invoicing
  • Data management
  • Order management
  • warehouse management

Software & Application

  • Avaya & Avaya emulator
  • Verint
  • HREC Sales force
  • Power BI report
  • GXB invoicing app
  • Binder cloud
  • CRM ERP app
  • SAP ERP app
  • MS office
  • Six Sigma Yellow belt online
  • Power BI online basic

Languages

English
First Language
Hindi
Advanced (C1)
C1

Present address

Flat no:E-1204, Majestique Aqua, Pursungi, Pune- 412308

Timeline

CO-ORDINATOR

UPS LOGISTICS PVT. LTD
01.2021

QUALITYANALYIST

GALLAGHER SERVICE CENTER LLP. LTD
01.2017 - 01.2021

SPAREPARTS OFFICER(SPO)

TVS ELECTRONICS PVT. LTD.
01.2016 - 01.2017

DATA ENTRY OPERATOR IN SHIPPING DEPT.

PEARL BOTTLING PLANT LTD. PEPSI CO. PVT
01.2013 - 01.2015

M.B.A - Finance, Marketing.

Samatha Degree P.G.College (A.P) Andhra University

M.Com - Accountancy

Andhra University Distance Education (A.P) Andhra University

B.Com - Computers

Vidhyaardhi Degree College (A.P) Andhra University

Intermediate - Commerce

Margherita College Assam S.E.B.A. Guwahati University

10th Class -

The Little Star Sr. Sec. School, Assam C.B.S.E

Similar Profiles

CREATE PROFILE
KASA PUNIT KUMAR