KASHISH Anand
New Delhi
Summary
Results-driven Quality Lead at Wns with expertise in Google Ads and performance analysis. Proven track record in enhancing customer satisfaction and mentoring teams. Skilled in quality assurance and Microsoft Excel, I deliver actionable insights that drive continuous improvement and operational excellence.
Overview
6
6
years of professional experience
Work History
Quality Lead
Wns
Gurugram
01.2021 - Current
- Working with Google Ads ‘DSA SRD’
- Manage quality assurance for Google Ads, ensuring adherence to performance standards and process efficiency
- Analyze team performance metrics and provide actionable feedback for continuous improvement
Sr. Executive
Inter Globe Technologies
Gurugram
02.2020 - 10.2020
- Delivered exceptional customer service for Expedia, achieving high customer satisfaction ratings
- Mentored new hires, facilitating their onboarding and training in company processes
Executive
Concentrix
Gurugram
11.2018 - 12.2019
- Provided customer support for Amazon and Virgin Media, resolving issues and enhancing customer experience
Education
Gradutation -
Delhi University
01.2020
Diploma -
Ymca
10.2018
12th Standard -
Guru Tegh Bahadur 3rd centenary Public School
03.2017
10th Standard -
Guru Tegh Bahadur 3rd centenary Public School
03.2015
Skills
- Google ads
- Customer service
- Performance analysis
- Quality assurance
- Microsoft Excel
Accomplishments
- Green Flags, Recognized for outstanding performance with green flags awarded every month over multiple periods.
- Mentoring, Successfully trained and mentored new employees, improving their integration and effectiveness in the role.
Languages
- English, Advanced
- Hindi, Advanced
Passions
Listening music
Spending time with family
Travelling
Timeline
Quality Lead
Wns
01.2021 - Current
Sr. Executive
Inter Globe Technologies
02.2020 - 10.2020
Executive
Concentrix
11.2018 - 12.2019
Gradutation -
Delhi University
Diploma -
Ymca
12th Standard -
Guru Tegh Bahadur 3rd centenary Public School
10th Standard -
Guru Tegh Bahadur 3rd centenary Public School
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