Kashish Arora
Delhi
Summary
To work with such an organisation in which , I can achieve all my
personal goals through technical and management process with
continuous learning along with accomplishing organizational goals.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
German Language Expert
Fidelity International
02.2023 - Current
- KYC verification and updating Bank Account, Personal details for FFB Customers
- Generating PIN and TAN for FFB Customers
- Cross-Trained in Bankverbindung and Adresse process
- Handle Escalation and Responding to them and conduct Process Training for new hired Employees
- Monitor Individual Cases to maintain quality as per the SOP
- To manage day-to-day activities of the team, defining and delivering performance metrics
- Ensure continuous operations of Systems, coordinating with relevant stakeholders for office or WFH setup
- Ensure strict adherence to regulatory requirements and guidelines while working
- Stay informed about changes in regulations and New updates
- To maintain shrinkage and Attrition.
German Language Analyst
HCL
Delhi
05.2019 - 01.2023
- KYC verification and New Account Opening for Deutsche Bank Customers
- Update Fees and Interest Charges in New Accounts
- Cross-Trained in Static Data, which include Issueing Debit and credit Card, Pin Change, Address Change
- Handle Escalation and Responding to them
- Provide Training to New Agents and Mentoring them
- Take Pre-Shift Briefing
- Work on MIS Reporting for Tracking daily production of Team
- Responsible to keep track of SLA
- Prepare EOD Report of Team daily.
E-Mail Advisor, Operations
concentrix
05.2018 - 02.2019
- Handled Complex quaries of Customers through Mail, Chat and Voice.
Education
German Language Course -
Max Mueller Bhawan
2017
BA (hons.) English -
SGND Khalsa College
Delhi University 2015
M.A (English ) -
IGNOU
2017
Skills
Actively listening
Ability to meet deadlines
Always open for new challanges
Excellent written and verbal communication skills
Good interpersonal skills
Flexibility, accuracy, strong analytical skills and ability to multi task
Ability to learn new tool/systems quickly
Accomplishments
Received Rising star Award in HCL.
Certification
Pex ninja yellow belt project
Timeline
Pex ninja yellow belt project
10-2023
German Language Expert
Fidelity International
02.2023 - Current
German Language Analyst
HCL
05.2019 - 01.2023
E-Mail Advisor, Operations
concentrix
05.2018 - 02.2019
German Language B2.2 level completed
11-2017
German Language Course -
Max Mueller Bhawan
BA (hons.) English -
SGND Khalsa College
M.A (English ) -
IGNOU