Kashish Arora
Delhi
Summary
To work with such an organisation in which , I can achieve all my
personal goals through technical and management process with
continuous learning along with accomplishing organizational goals.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
German Language Expert
Fidelity International
02.2023 - Current
- KYC verification and updating Bank Account, Personal details for FFB Customers
- Generating PIN and TAN for FFB Customers
- Cross-Trained in Bankverbindung and Adresse process
- Handle Escalation and Responding to them and conduct Process Training for new hired Employees
- Monitor Individual Cases to maintain quality as per the SOP
- To manage day-to-day activities of the team, defining and delivering performance metrics
- Ensure continuous operations of Systems, coordinating with relevant stakeholders for office or WFH setup
- Ensure strict adherence to regulatory requirements and guidelines while working
- Stay informed about changes in regulations and New updates
- To maintain shrinkage and Attrition.
German Language Analyst
HCL
Delhi
05.2019 - 01.2023
- KYC verification and New Account Opening for Deutsche Bank Customers
- Update Fees and Interest Charges in New Accounts
- Cross-Trained in Static Data, which include Issueing Debit and credit Card, Pin Change, Address Change
- Handle Escalation and Responding to them
- Provide Training to New Agents and Mentoring them
- Take Pre-Shift Briefing
- Work on MIS Reporting for Tracking daily production of Team
- Responsible to keep track of SLA
- Prepare EOD Report of Team daily.
E-Mail Advisor, Operations
concentrix
05.2018 - 02.2019
- Handled Complex quaries of Customers through Mail, Chat and Voice.
Education
German Language Course -
Max Mueller Bhawan
2017
BA (hons.) English -
SGND Khalsa College
Delhi University 2015
M.A (English ) -
IGNOU
2017
Skills
Actively listening
Accomplishments
Received Rising star Award in HCL.
Certification
Pex ninja yellow belt project
Timeline
Pex ninja yellow belt project
10-2023
German Language Expert
Fidelity International
02.2023 - Current
German Language Analyst
HCL
05.2019 - 01.2023
E-Mail Advisor, Operations
concentrix
05.2018 - 02.2019
German Language B2.2 level completed
11-2017
German Language Course -
Max Mueller Bhawan
BA (hons.) English -
SGND Khalsa College
M.A (English ) -
IGNOU
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