Kashish Luthra
Sales& Service Executive
Jalandhar
Summary
Dynamic sales professional with a proven track record at Malabar Gold & Diamonds, excelling in customer service and relationship building. Achieved consistent sales targets through effective strategies and attentive listening. Skilled in cash handling and problem-solving, enhancing customer satisfaction and loyalty while fostering a collaborative team environment.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Sales Executive
Malabar Gold & Diamonds
Jalandhar, India (Remote)
11.2022 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to achieve monthly sales targets.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Executive
Reliance Jewels
Jalandhar, India (Remote)
06.2019 - 10.2022
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
Sales Advisor
Jain Parash Jewellers
Jalandhar, India
10.2017 - 05.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Education
B.Com - Commerce
Lovely Professional University
Jalandhar, India 06.2021 -
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Multi-tasking strength
Business development
Problem-solving
Relationship building
Sales strategies
Sales goals attainment
Cash handling accuracy
Timeline
Sales Executive
Malabar Gold & Diamonds
11.2022 - Current
B.Com - Commerce
Lovely Professional University
06.2021 -
Retail Sales Executive
Reliance Jewels
06.2019 - 10.2022
Sales Advisor
Jain Parash Jewellers
10.2017 - 05.2019