Kashmi Das
Kolkata
Summary
Dynamic project lead with extensive experience at British Telecom, excelling in risk assessment and stakeholder management. Proven ability to coordinate resources and foster cross-functional collaboration, ensuring timely project delivery. Recognized for strong leadership and conflict resolution skills, driving team success and enhancing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Lead
British Telecom
Kolkata
08.2023 - Current
- Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
- Conducted regular meetings with key personnel to discuss progress and address any issues.
- Assigned tasks to team members and monitored progress.
- Coordinated resources to ensure successful completion of projects.
- Collaborated with other departments in developing functional requirements for new systems or applications.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
Project Coordinator
British Telecom
Kolkata
10.2021 - 07.2023
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Conducted risk assessments and identified potential issues that could affect project success.
Service Request Coordinator
British Telecom
Kolkata
07.2019 - 10.2021
- Validating the orders received from the client by ensuring that all necessary information is provided in the Customer Request Form to process the request.
- Work closely with the technical designers to understand the customer requirements, and if required, set up calls with the end customer so that the designers are clear about the requirements and can come up with a design for delivering the project.
- Maintain good interaction with customers by setting up weekly, bi-weekly, or daily calls proactively.
- Dealing with internal, as well as third-party suppliers, to get the quotes for the delivery of the project and to ensure they are received on time. This also includes raising escalations in case there is a delay in receiving the quote from the supplier’s end.
- Validating the quotes received from the suppliers, including chasing suppliers in case of a delay in providing the quote. Preparing the pricing statement for commercial approval.
- Sharing the final pricing with the customer for approval. Addressing queries on price lines raised by the customer.
- Validating the billing file with the orders.
- Chasing customer approval for project closure and initiating the start of billing for services by notifying the billing team.
Senior Web Consultant
JR TECHNOLOGIES PVT LTD
Kolkata
06.2015 - 07.2019
- Advising customers on how to promote their businesses through SEO and Google listings.
- Advising the benefits of using a proper website (e-commerce, bespoke) to the customer.
- Conducting training for the freshers.
Education
Bachelor of Computer Applications - Computer Application
INSTITUTE OF MANAGEMENT STUDY
Kolkata06-2013
Skills
- Project management
- Risk assessment
- Stakeholder management
- Strong Work Ethic
- Task delegation
- Resource coordination
- Cross-functional collaboration
- Time management
- Conflict resolution
- Team building
- Adaptability
- Multi-tasking skills
- Collaborative mindset
- Report writing
- Leadership skills
- Excellent communication
Certification
- ITIL 4
- Prince2 Foundation
- ARIS
- Power BI
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Project Lead
British Telecom
08.2023 - Current
Project Coordinator
British Telecom
10.2021 - 07.2023
Service Request Coordinator
British Telecom
07.2019 - 10.2021
Senior Web Consultant
JR TECHNOLOGIES PVT LTD
06.2015 - 07.2019
Bachelor of Computer Applications - Computer Application
INSTITUTE OF MANAGEMENT STUDY