Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
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Kashmira Dileep Thampi

Kashmira Dileep Thampi

Kottayam

Summary

Seeking a responsible and challenging position in an esteem organization where my skill will significantly contribute to the overall success of the organization and provide opportunities for my career growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Travel Consultant

Flycreative Online Pvt Ltd
Kerala
09.2024 - Current
  • Using the Galileo GDS (Global Distribution System) to search for available flights based on customer needs
  • Ensuring that flight schedules are communicated to the customer, and confirming bookings.
  • Processing EMD (Electronic Miscellaneous Documents) cancellations and full refunds through the GDS.
  • Managing flight cancellations, handling associated refunds or rebookings, and addressing any related issues.
  • Coordinating travel-related queries, changes, or issues with airlines (e.g., seat availability, delays, special requests).
  • Coordinating hotel bookings for customers by checking availability, confirming reservations, and handling cancellations.
  • Providing customers with basic visa information for their travel destination(s), which could include required documentation, and visa processing timelines.
  • Resolving any travel-related issues, such as booking conflicts, flight delays, baggage problems, or customer service complaints, ensures a smooth customer experience.

Junior Office Travel

Balmer Lawrie & Co Ltd
Mumbai
12.2022 - 08.2024
  • Company Overview: Public Sector Enterprise
  • Scheduling flights based on customer needs and available flights
  • Booking flight ticket minimum 50 customers daily
  • Communicating with customers to answer questions about tickets, pricing, or flight schedules
  • Collecting payment from customers for airline tickets, including cash, credit card transactions
  • Entering customer information into computer system to issue tickets or update records
  • Processing electronic ticketing requests for customers
  • Explaining airport rules and procedures to passengers prior to boarding flights
  • Processing refunds for cancellations or reservation errors
  • Explaining applicable fees and taxes for each ticket
  • Processing boarding passes and checking identification of passengers prior to allowing them to enter airport terminal
  • Public Sector Enterprise

Management Trainee

Spiceland Holidays Pvt LTd
Ernakulam
11.2021 - 03.2022
  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc
  • Diagnose clients' specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach revenue and profit targets

Education

IATA Foundation in Travel And Tourism - With GDS

Blue Whale Academy
Andheri, Mumbai
01.2023

MBA - Travel and Tourism

Kerala Institute of Tourism and Travel Studies
Thiruvananthapuram, Kerala
04.2021

Bachelor of Tourism Studies - Tourism and Travel Management

Sree Narayana Arts and Science College
Kumarakom, Kottayam
04.2019

HSC - Commerce

MGM NSS HSS LAKKATTOOR
Kottayam, Kerala
04.2016

SSLC -

Mangalam EMRHSS
Ettumanoor, Kottayam, Kerala
01.2014

Skills

  • Accuracy
  • Communication Skills
  • Conflict resolution
  • Decision-making quality
  • Good Leadership
  • Hardworking
  • Interpersonal Skills
  • Time Management

Certification

  • Data Entry and Office Automation, 05/01/16
  • ASAP APTIS TEST, 05/01/18
  • Digital Marketing Course Online, Online
  • Online internship From VOIT (Voice Of Indian Tourism), Online
  • Yas Island Certification, Online
  • Job Training by Speed Wings - Aviation Academy, Kottayam, Online
  • Certificate course in Technical Support Executive Non Voice By Quess Corp, Online

Accomplishments

Attended International Conference on Global Trends in Tourism Studies, 2019., Volunteered in Loka Kerala Sabha, 2019., Volunteered Sabarimala Pilgrimage Conference, 2019., Represented the sponsorship and programming committee for College Management Fest., Represented as College Vice Chairperson at Student Union of college in the year of 2019-2020., Participated in Hindi Competition: Essay, Debate, Story Writing, Recitation.

Languages

  • English
  • Hindi
  • Malayalam
  • French (Intermediate)

Personal Information

  • Passport Number: U8042904
  • Passport Date Of Issue: 01/01/21
  • Passport Place Of Issue: Cochin
  • Passport Expiry Date: 12/31/30

Timeline

Travel Consultant

Flycreative Online Pvt Ltd
09.2024 - Current

Junior Office Travel

Balmer Lawrie & Co Ltd
12.2022 - 08.2024

Management Trainee

Spiceland Holidays Pvt LTd
11.2021 - 03.2022

IATA Foundation in Travel And Tourism - With GDS

Blue Whale Academy

MBA - Travel and Tourism

Kerala Institute of Tourism and Travel Studies

Bachelor of Tourism Studies - Tourism and Travel Management

Sree Narayana Arts and Science College

HSC - Commerce

MGM NSS HSS LAKKATTOOR

SSLC -

Mangalam EMRHSS

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