Kashyap Kunal

• Branch Management.
• Sales and Business Development.
• Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Coordinated marketing campaigns designed to attract new customers as well as retain existing ones.
• Increased branch profitability by 20%.

Branch Management

• Leading a team of 10 staff members in achieving branch goals and exceeding customer service expectations.
• Implemented strategic plans to drive branch profitability.
• Implemented new procedures that streamlined processes and reduced operational costs.
• Developed and executed customer retention strategies, leading to a 30% increase in customer satisfaction scores.
• Represent the bank in the local community and participate in community engagement activities to enhance the bank's brand image.
• Sales and Business Development.

• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Delegated work to staff, setting priorities and goals.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Developed and executed customer retention strategies, leading to a 30% increase in customer satisfaction scores
• Analyzed competitors and market trends to facilitate business growth.

• Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk.
• Collected and checked borrower income, credit history and employment information.
• Forecasted credit needs and client payment abilities to support accurate and effective decision-making.

• Communicated regularly with customers to gain insights into their needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed and maintained knowledge of available loan products, processing procedures.
• Assisted in the preparation of loan documents according to established processes and procedures.