Kashyap Talpada
Technical Support Engineer
Ahmedabad,GJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Technical Support Engineer
S D Computronix
Ahmedabad, India
05.2021 - Current
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided exceptional troubleshooting skills, quickly identifying the root cause of various technical problems.
- Maintained detailed documentation of reported issues, resolutions, and ongoing support efforts for future reference purposes.
Technical Engineer
National Institute Of Design
Gandhinagar, India
07.2019 - 07.2020
- Mentored junior technicians, sharing best practices and contributing to a knowledgeable support team.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Streamlined repair process by implementing a well-organized ticketing system to track and prioritize tasks.
Education
High School Diploma -
Global Tech Institute of Management
Delhi, India 04.2001 -
High School Diploma -
Industrial Training Institute
Ahmedabad, India 04.2001 -
High School Diploma -
Shree Laxmi Vidhya Mandir
Ahmedabad, India 04.2001 -
Skills
System Troubleshooting
Software Updates
Issue Research
Technical Troubleshooting
Application installations
Remote Support
Hardware Configuration
Customer Support
Customer Service
Technical Support
Computer Diagnostics
System Maintenance
Timeline
Technical Support Engineer
S D Computronix
05.2021 - Current
Technical Engineer
National Institute Of Design
07.2019 - 07.2020
High School Diploma -
Global Tech Institute of Management
04.2001 -
High School Diploma -
Industrial Training Institute
04.2001 -
High School Diploma -
Shree Laxmi Vidhya Mandir
04.2001 -