Kasturika Borah

• Company Overview: Worked as a Subject Matter Expert (SME) in Implementation of Datadog Monitoring tool across AWS EC2 instances to enable comprehensive infrastructure monitoring
• Responsible for monitoring and optimizing EC2 instances, by installing and configuring Datadog agents across AWS EC2 instances to collect and analyze system metrics for proactive monitoring.
• Conducted end-to-end testing to validate monitoring capabilities, set up alerts and dashboards, and fine-tuned observability features
• Responsible for planning, designing, and preparing pre-requisite documents for system implementations
• Strong knowledge of setting up different Monitors based on metrics collected to enhance observability
• Proficient in collaborating with cross-functional teams to ensure seamless integration of monitoring solutions
• Strong understanding of cloud infrastructure monitoring with a focus on AWS, Linux environments
• Tools: Datadog, JIRA, Citrix, Vinci Event management tool, Service Now
• Skills and cloud Technologies: Linux, AWS cloud, PowerShell
• Successfully implemented Datadog Monitoring across AWS EC2 instances, enhancing infrastructure observability and system reliability
• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

Responsible for handling all the production Deployments includes end to end from testing in staging till deployment in production and validation

• Solely completed all major deployments and upgrades with 0% error for all the live customers also handled DR recovery and reboot
• Deployment & testing done on Linux Machine using Linux command line, queries using MySQL and creating automation script ansible for error free deployment utilizing time.
• Hands-on experience with the ServiceNow platform, focusing on ticketing management, and the creation and management of Change Requests and Incidents
• Used Ansible playbooks for deployments in production environment for multiple Virtual Machines for editing or modifying a file
• Tools: EM7, JIRA, Citrix, Service Now, Citrix desktop
• Technologies: Linux, MySQL, Ansible (basics for deployment purpose)
• Achieved bug free Live customer deployments and appreciation from the client
• Recognized by client for successful deployments and appreciated

• Development of new apps for Device monitoring using python and SQL and monitoring tool EM7
• Responsible for testing the new code and raised defects in Rally
• Well versed of Agile methodology and scrum framework
• Tools: EM7, Remedy, Syslog generator, Jenkins for release bundle
• Skills and Technologies: Python, SQL, xml
• Achieved Extra Mile award from the client for handling successfully multiple challenges

• I worked as a reporting analysts to create more than 10 manual reports by extracting data from reporting tools and created reports using excel and based on the data and filtering pivot chart is created.
• Extracted data from reporting tools to manage wireless inventory for 10 major vendors.