Katheray Jayakumar VIGNESHWARAN
Bangalore
Summary
Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Having years of expertise in AML/KYC, Account Opening, Payments, Compliance Functions, and more. Skilled in project management, stakeholder management, quality functions, and automation. Seeking a challenging environment to further develop analytical, logical, training and managing skills and grow in career.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager – Corporate Account Opening and Mai
Mashreq Global Services
Bangalore
08.2019 - Current
- Managed service delivery of Onboarding, KYC Renewal, and Account Maintenance for Corporates and FI customers across Dubai, Bahrain, Kuwait, Qatar, Oman, IN and HK regions as a unit manager
- Managed headcount of 35 staff across multiple international locations, including India, Egypt, and Pakistan
- Achieved timely SLA delivery alongside maintaining unit quality
- Facilitated weekly communication with stakeholders to ensure successful resolution of OKRs
- Facilitated complaint management and escalation handling through effective coordination with Senior Management, resulting in minimized referral incidents and reduced complaints within the Unit.
- Aligned with Tech department for executing successful Automation and Transformation initiatives
- Contributed to the Digital Onboarding Transformation team for Account Opening and KYC process
- Devised effective strategies for carrying out Functional and Regression Testing
- Successfully oversaw UAT testing by collaborating with the Technology team to complete BRD, FSD, SIT, and UAT.
- Managed and reported MER exception cases
- Ensure compliance with audit standards by implementing comprehensive Audit Management approach
- Collaborated with vendor management to assess the effectiveness of new systems through regular participation on evaluation calls
- Implemented effective MIS reporting processes to track project status, identify bottlenecks, and evaluate resource utilization.
- Streamlined communication with stakeholders, successfully implementing process updates and maintaining an up-to-date SOP.
- Lean Coordinator for the Unit.
Associate – Team Manager Client Onboarding
JP Morgan Chase Bank
Bangalore
12.2016 - 08.2019
- Facilitated prompt and efficient client on-boarding for the APAC region by executing thorough end-to-end KYC reviews.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
Team Leader – KYC Remediation
WIPRO
Bangalore
11.2014 - 11.2016
- Managed KYC remediation and renewal procedures for corporate and banking clients across APAC regions.
Sr. Analyst – Client On-Boarding (COB)
HCL Technologies
Chennai
04.2012 - 11.2014
- Managed KYC renewal and remediation processes for EMEA region
- Led and supervised the implementation of a Data Migration project across various APAC regions.
Officer
RBS – Royal Bank of Scotland Business Services India PVT LTD
Chennai
12.2008 - 08.2011
- Managed and processed payment investigation queries for the UK region.
Education
PG - Master of Computer Application (MCA) - Computer Science and Programming
G.R.D. COLLEGE OF SCIENCE
Coimbatore, Tamil Nadu10.2024
B.Sc., COMPUTER SCIENCE - Computer Science
P.S.G. COLLEGE OF ARTS & SCIENCE
Coimbatore, Tamil Nadu10.2024
Skills
- Cross-functional team leadership
- Operations Management
- Cross-Functional Communication
- Operations Planning
- Reporting management
- Influencing and negotiating
- Innovation management
- Organizational improvement
- Documentation And Reporting
- AML/KYC
- Account Opening
- KYC Maintenance
- Payments (Inward/Repairs)
- Payments Investigations (Inward/Outward)
- Payments Reconciliation
- Compliance Functions
- Project Management
- Stakeholder Management
- Quality Functions
- Lean and Six Sigma Projects
- MIS Reporting
- Tech Support
- Headcount Management
- SLA Delivery
- Complaints and Escalations Management
- Referral and Compliant Reduction
- Technology Coordination
- Functional and Regression Test Plans
- UAT Testing
- MER Exception Cases Management and Reporting
- Audit Management
- Remediation Plans
- Vendor Management
- MIS Reporting and Work Allocation
- SOP Updating
- Project Migration
- SITs and UAT Delivery
- Automation and Digital Transformation
- Process SOP Review and Amendment
- STP Implementation
- Quality Completions
- Handling Escalations and Critical Calls
- Team Excellence
- Training and ID Creation Workflow
- Client Support
- Nostro Reconciliation
- Handling Aged Files
- Task Handling Procedure Improvement
- Client Onboarding
- KYC Review, Remediation and Renewal
- Data Migration
- Inward/Outward Payment Investigation
- Training Methodology Development
- NET
- Visual Basic60
- AZURE
- Visio
- Database Management Systems
- ORACLE 9i and 10g
- SQL Server 2008
- UML
- PC Troubleshooting
- Software Testing
- Informatica Power Center 71 & 86
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Languages
Tamil, English (To read and Write), Kannada (To Speak), Fair knowledge on Malayalam & Hindi (To Speak)
Personal Information
- Father's Name: K.S. Jayakumar (late)
- Mother's Name: J. Jayalakshmi
- Date of Birth: 07/09/86
- Gender: Male
Certification
- CAMS
- CCL1
- CCL2
Languages
Kannada
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Malayalam
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
Senior Manager – Corporate Account Opening and Mai
Mashreq Global Services
08.2019 - Current
Associate – Team Manager Client Onboarding
JP Morgan Chase Bank
12.2016 - 08.2019
Team Leader – KYC Remediation
WIPRO
11.2014 - 11.2016
Sr. Analyst – Client On-Boarding (COB)
HCL Technologies
04.2012 - 11.2014
Officer
RBS – Royal Bank of Scotland Business Services India PVT LTD
12.2008 - 08.2011
- CAMS
- CCL1
- CCL2
PG - Master of Computer Application (MCA) - Computer Science and Programming
G.R.D. COLLEGE OF SCIENCE
B.Sc., COMPUTER SCIENCE - Computer Science
P.S.G. COLLEGE OF ARTS & SCIENCE
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