Kathleen Edwards
Indianapolis
Summary
Dependable and highly organized General Manager with over six years of experience managing all daily operations of a busy self-storage facility. Trusted to independently oversee customer service, scheduling, leasing, financial transactions, recordkeeping, and office administration while working with owners located out of state. Known for professionalism, strong communication skills, attention to detail, and creating a welcoming experience for customers. Seeking to bring excellent administrative and customer service skills to an office receptionist position.
Overview
8
8
years of professional experience
Work History
General Manager
Dennis Properties LLC
New Whiteland
07.2019 - Current
- Oversees daily operations of property management activities.
- Customer service and client relations
- Appointment scheduling and calendar management
- Cash handling and payment processing
- Credit card, cash, and check transactions
- Office management
- Records management and filing
- HIPAA knowledge
- Multitasking
- Microsoft Office
- Dependable and self-motivated
Pharmacy Technician
Meijer Pharmacy
Greenwood
01.2019 - 07.2019
- Customer service, processed payments for customers.
- Processed prescriptions
- Entered patient information into the system
- Followed all compliance regulation requirements per Indiana
Education
Medical Administration
Ivy Tech Community College of Indiana
Indianapolis, IN06-2016
Skills
- Independently manage all daily operations
- Lease storage units and manage customer reservations
- Process customers move-ins and move-outs
- Accept and process payments by cash, check, credit card, phone and mail
- Maintain accurate customer records and account documentation
- Prepare daily deposits and closing reports
- Manage delinquent accounts through the lien process
- Coordinate storage unit auctions using Storage Treasures
- Resolves customer concerns professionally and efficiently
- Maintain a clean, secure, and organized property
- Open and close the office each day
- Serve as the primary point of contact for customers and property owners
Timeline
General Manager
Dennis Properties LLC
07.2019 - Current
Pharmacy Technician
Meijer Pharmacy
01.2019 - 07.2019
Medical Administration
Ivy Tech Community College of Indiana