Sabre
Katyayan Kumar Sinha
TRAVEL COUNSELOR
Delhi,India
Summary
Meticulous Senior Travel Consultant offering 3 year and 5 months background assisting individuals and Corporate travelers in planning, organizing and booking travel domestically and internationally. Expertise in Corporate ticketing and Customer Service . Committed to getting best deals by conducting travel cost analysis.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sr Travel Consultant
Teleperformance | CarlsonWagonlit Travel
Gurugram, Haryana
01.2020 - Current
- Managing Corporate travel major in NORAM market.
- Handling reservations for Flight, hotels, rental cars and Limo.
- Handling escalation calls and emails with vendors i.e. Flights and Hotels.
- Handling SLA (Service level Agreement) in absence of supervisor and maintaining SLA with all adherence of quality and good productivity.
- Helping New batch trainees in OJT on floor Support and doing Quality checks for them.
- Managing travel Desk of all main clients of Carlson i.e Facebook,Amazon,Walmart etc.
- Publishing Team productivity reports.
Travel Consultant
Xcel Serv Solutions Pvt LTD
Gurugram, Haryana
04.2018 - 08.2021
- Organized trips for individual, family and business travelers.
- Managed major US Market B2C travel.
- Handle all inbound calls/emails in the highest level of professionalism and efficiency to drive FCR through.
- Provided customers with best deals and well researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Supervised payments via credit and debit cards and managed all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Helped senior managers make effective decisions based on current and accurate reporting.
Education
High School Diploma -
Gaurav Memorial International School
Kanpur 03.2009 - 04.2010
12 Th - Science
NIOS
Rajkot 03.2014 - 03.2015
Skills
Sabre
Travel Search
Itineraries
Amadeus
Mentoring and training
Critical thinking
Travel arrangements coordination
Special needs travelers
Travel knowledge
Handling Escalation
Software
Microsoft Office, MS word
ADP, SALESFORCE, CRM
Acheivements
- Received 2 times quarterly award for best performer.
- Received Yearly RNR award for best performer of the year.
- Received many appreciations from client and superiors for saving SLA .
Timeline
Sr Travel Consultant
Teleperformance | CarlsonWagonlit Travel
01.2020 - Current
Travel Consultant
Xcel Serv Solutions Pvt LTD
04.2018 - 08.2021
12 Th - Science
NIOS
03.2014 - 03.2015
High School Diploma -
Gaurav Memorial International School
03.2009 - 04.2010