Kausani Ghosh
Scrum master
Bengaluru,KA
Summary
Techno-functional Agile professional with 8+ years of experience in BFSI-adjacent platforms, enterprise systems, and finance-integrated workflows. Strong experience acting as both a Business Analyst and an Agile Master, translating regulatory and business requirements into high-quality solutions. Proven ability to drive Agile delivery, ensure data integrity, and support compliance-driven programs. Driven operations associate with a several-year career successfully handling logistics management responsibilities. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
9
9
years of professional experience
Work History
Operations Associate /Agile Scrum Master
MakeMyTrip
Bengaluru
11.2021 - Current
- Act as an Agile Master and Business Analyst for finance-integrated enterprise platforms supporting payment, expense, audit, and compliance workflows.
- Translate business and regulatory needs into clear, testable requirements using BDD-based user stories, and acceptance criteria.
- Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.
- Collaborate with Product Owners, Engineering, QA, and Operations teams to ensure timely and compliant delivery.
- Track sprint metrics, delivery KPIs, SLA adherence, and support release readiness.
- Identify delivery risks, data integrity issues, and functional gaps; drive RCA, and mitigation plans.
- Use Jira, SQL, and dashboards to support reporting, validation, and requirement traceability.
- Ensure SDLC compliance, business sign-off on functional specifications, and continuous improvement.
- Participated in team meetings focused on identifying opportunities for process optimization.
Senior Operations Executive
Happay
01.2018 - 01.2021
- Supported Agile transformation across Ops and Product
- Coordinated releases and enterprise change requests
- Ensured SDLC compliance and delivery governance
- Collaborated with teams to develop strategic plans for operational efficiency.
- Managed data reporting using advanced analytics tools and software systems.
- Coordinated cross-functional projects to streamline operations and reduce delays.
- Identified opportunities for process automation utilizing appropriate technologies.
Operations Executive
Happay
01.2017 - 01.2018
- Supported backlog refinement and issue resolution.
- Partnered with dev and QA teams for smooth releases.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Technology (B.Tech) - Civil Engineering
SRM University
Chennai05.2017
Skills
- Agile and Scrum methodologies
- Techno-functional business analysis
- Regulatory and compliance-driven systems
- BDD user stories and feature-driven requirements
- End-to-end SDLC and delivery governance
- SQL
- Jira
- confluence
- GitHub
- Postman
- Sprint Planning
- Backlog grooming
- Metrics
- Stakeholder coordination
- Regulatory coordination
- Automated testing awareness
- QA collaboration
- Agile methodology
- Sprint planning
- Process optimization
- Data analytics
- Change management
- Effective collaboration
- Problem solving
- Attention to detail
- Communication skills
- Team facilitation
- Stakeholder engagement
- Operational efficiency
- Workload prioritization
- Quality control analysis
- Project management
- Process enhancements and revisions
Volunteer Experience
- Volunteer, Aaruush, SRM University, 01/2014, 12/2015
- Volunteer, Drikshya Foundation, 01/2014, 12/2016
- Volunteer, WE.org, 01/2014, 12/2017
Open To
Bengaluru, Karnataka
Accomplishments
Firefighter awarded for excellent performance.
Timeline
Operations Associate /Agile Scrum Master
MakeMyTrip
11.2021 - Current
Senior Operations Executive
Happay
01.2018 - 01.2021
Operations Executive
Happay
01.2017 - 01.2018
Bachelor of Technology (B.Tech) - Civil Engineering
SRM University