Kausar Choudhary

Dynamic IT Project Manager | Digital Transformation Leader | PMP (35 hours PDU completed) Experienced IT professional with over 8 years of expertise in managing digital transformation projects in BFSI and NBFC sectors. Skilled in driving projects through all Project phases, ensuring successful delivery of digital solutions that align with organizational objectives. Proficient in stakeholder management, cross-functional collaboration, and regulatory compliance. Proven ability to deliver complex projects within time, scope, and budget constraints.

• Certified PMP (Project Management Professional)
• Continuous learning on FinTech advancements and emerging technologies.

Strategic IT Project Manager | Digital Transformation Leader | Certified PMP, Experienced IT professional with over 8 years of expertise in managing digital transformation projects in BFSI and NBFC sectors. Skilled in delivering end-to-end solutions for digital initiatives, ensuring alignment with organizational goals and regulatory requirements. Proficient in stakeholder management, cross-functional collaboration, and achieving high-impact outcomes within time and budget constraints.

• Managed a high-performing team of 4 IT professionals, mentoring them to deliver results and supporting their professional growth.
• Aligned diverse stakeholders, including business teams, technology departments, and vendors, to achieve project goals.
• Delivered strategic updates to senior leadership, enabling data-driven decision-making for future projects.

PMBOK, Agile, SDLC, MongoDB, AWS, Kubernetes, Oracle 11g, SQL Developer, SOAP UI, POSTMAN, low-code/no-code platforms, Java, C++, XML, JSON, Leadership, stakeholder communication, conflict resolution, team mentoring

LOS and LMS Optimization (ARKA Fincap), Enhanced LOS and LMS systems to improve process efficiency and user experience. Implemented automation and integrated low-code platforms, resulting in a 30% reduction in manual interventions. Digital Transformation Initiatives (IndusInd Bank), Delivered AI-based Chatbot and Alexa solutions by managing full project lifecycles, from requirement gathering to post-deployment support. Oversaw the implementation of WhatsApp Banking for retail and corporate customers, introducing innovative features like fund transfers, ATM locators, and account statements. Spearheaded the Video KYC project to meet regulatory requirements, reducing customer onboarding time by 40%.

• Analytical mindset with a focus on problem-solving and innovation.
• Strong commitment to operational excellence and delivering high-value outcomes.
• Passion for driving technology-led transformations and improving customer experiences.

• Deputy Manager - IT Projects, ARKA Fincap Ltd., 07/01/22, Present, Defined and executed project objectives for LOS and LMS enhancements by gathering business requirements and ensuring alignment with organizational goals., Developed project plans, managed resource allocation, and coordinated with vendors to finalize project scope and SLAs., Directed cross-functional teams to deliver enhancements and optimizations for LOS/LMS systems while ensuring compliance with technical and functional requirements., Regularly tracked project progress, mitigated risks, and ensured deliverables met quality standards., Delivered successful project handovers, documented lessons learned, and facilitated knowledge transfer to support teams., Achieved a 25% improvement in operational efficiency by automating key processes and reducing downtime.
• Business Analyst, IndusInd Bank, 11/01/16, 07/31/22, Collaborated with business teams to identify needs and deliver digital transformation projects like Chatbot, Alexa Voice Banking, and WhatsApp Banking., Created project roadmaps, aligned deliverables with business goals, and managed vendor contracts to ensure smooth execution., Directed implementation of Chatbot (Indus Assist), Alexa Voice Banking, WhatsApp Banking, and Video KYC., Regularly tracked project milestones using PM tools and ensured quality adherence through pre-UAT testing and stakeholder reviews., Conducted post-implementation reviews and created detailed project documentation for future reference.