Overview
Work History
Education
Skills
Complete Address
DECLARATION
Timeline
Generic
Kausar Khoja

Kausar Khoja

People's Management Consultant
Pune,Maharashtra

Overview

16
16
years of professional experience
3
3
Languages

Work History

Working as PMO for Indigo Project

TCS
05.2025 - Current


  • Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
  • Regular follow-up with the RMG team for finding the correct candidate to suit the project requirements.
  • Sending allocations required RMG to allocate the associate to the project after evaluating the candidate.
  • Updating trackers with the latest requirements of the project.
  • Creating RGS according to the skill set.

Offshore Mortgage Processor

TCS - Morgan Stanley
01.2021 - 04.2025
  • Working as an offshore mortgage processor for a client, where I connect with insurance agencies.
  • Connecting with users personally to collect the details required to process and verify the same.
  • After the verification process, the details are being sent to the client for further loan processing.
  • Generating reports in respect to the team's data and also the data consisting of the loan details received from the user and sharing it with the client.

Case Manager

TCS - Telstra Process
01.2016 - 01.2021
  • Connecting with user to check on the connection from Copper to NBN(Fibre connection)
  • Providing services to customers, where sharing the details for a fibre connection in order to migrate from copper to fibre connection.
  • Booking appointments for users in order to send a technician for them to guide with the migration from Copper to Fibre.
  • Also, checking on updates if any delay from the technician and reschedule the appointment for the same.
  • In case of service down, would connect with user and provide them with the Self installation Kit for them to install without any technician.

Flight Failure Expert

Fareportal India Pvt Ltd
01.2015 - 01.2016
  • Worked as customer care executive for booking tickets for customers
  • Helping customers to book tickets via Cheapoair.com, Onetravel.com where discounts where applicable as these portals where tied with Fareportal India Pvt Ltd.
  • Later, the users where redirected to a team in cases where users were not able to book the tickets, (ticket Failure)
  • We use to call the customers in case of ticket failure and connect with user in order to help them and guide them accordingly.

Sr CSA / Process -Next

Capita India Pvt Ltd
01.2010 - 01.2015
  • Inbound calling, where customers use to call and ask to place the order for brand named NEXT.
  • Once order was placed, checking upon the delivery and other order related issues.
  • Connecting with Admin team for any technical issue related to order.
  • Generating reports for the order placed and publishing the same within the team.
  • Taking team hurdles for any process related concern.

Education

Bachelor in Commerce -

RABINDRANATH TAGORE UNIVERSITY
Bhopal Madhya Pradesh
01.2019

Commerce Faculty -

S.N.B.P, PUNE UNIVERSITY
Pune
01.2007

DON BOSCO
Pune
01.2005

Skills

  • Good hands on Excel

  • Working with Clients for process change

Complete Address

C/204 Palace view housing society Kalyani Nagar behind Agakhan palace next to Victoria Garden Pune -411006

DECLARATION

I hereby declare, the above information provided is true and correct to the best of my knowledge Kausar .S. Khoja

Timeline

Working as PMO for Indigo Project

TCS
05.2025 - Current

Offshore Mortgage Processor

TCS - Morgan Stanley
01.2021 - 04.2025

Case Manager

TCS - Telstra Process
01.2016 - 01.2021

Flight Failure Expert

Fareportal India Pvt Ltd
01.2015 - 01.2016

Sr CSA / Process -Next

Capita India Pvt Ltd
01.2010 - 01.2015

Bachelor in Commerce -

RABINDRANATH TAGORE UNIVERSITY

Commerce Faculty -

S.N.B.P, PUNE UNIVERSITY

DON BOSCO

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Kausar KhojaPeople's Management Consultant