KAUSHAL AJAY SINGH
MUMBAI
Summary
Dynamic professional with extensive experience in vendor management and legal billing at Axis Bank. Proven track record in process improvement and contract compliance, leveraging advanced Excel skills to enhance operational efficiency. Adept at managing social media interactions, demonstrating strong communication abilities while ensuring timely resolutions and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Vendor Management / Legal Billing
Axis Bank
MUMBAI
11.2023 - Current
- As a Senior Executive, I manage vendor relationships and legal billing, oversee vendor renewal, creation, and activation processes across India, ensure documentation compliance, and handle billing tasks such as data validation, DCN checking, and processing.
- Maintained accurate records of all vendors and their contracts.
- Identified opportunities for process improvements within the vendor management program.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
- Created reports summarizing key metrics related to vendor activities.
ORM EXECUTIVE
Goldmine Adevertising Limited
MUMBAI
09.2022 - 09.2023
- As an Online Reputation Management (ORM) executive for Union Bank of India, I managed social media interactions on Twitter, Facebook, Instagram, and LinkedIn, responding to customer complaints and appreciations within a 15-minute turnaround time, and tagging relevant stakeholders accordingly.
- Created reports summarizing progress against organizational goals and objectives.
- Prepared staff work schedules and assigned team members to specific duties.
Senior Executive Officer
STARTEK
GURGAON
09.2021 - 09.2022
- I worked in Startek's complaint management team, where we responded to customer emails and escalated issues to our service provider agency, specifically handling the Maruti Suzuki Arena process.
- Designed surveys aimed at gathering feedback from customers about their experiences with products or services offered by the company.
- Maintained accurate records of all customer complaints, ensuring timely resolution.
Education
SSC -
MGM Academy High School
VIRAR MUMBAISkills
- Vendor management
- Legal billing
- Data validation
- Contract compliance
- Process improvement
- Social media management
- Advance Excel
- Ms Word
DOB
- 17-04-1999
Address
- W-303,Ritu World, behind Chandrashekhar School, Barrage Road, Badlapur (W) 421503
Language
- English
- Hindi
- Marathi
Accomplishments
- I was awarded Best Employee and Target Achiever at Startek, recognizing my outstanding performance and contributions
Timeline
Vendor Management / Legal Billing
Axis Bank
11.2023 - Current
ORM EXECUTIVE
Goldmine Adevertising Limited
09.2022 - 09.2023
Senior Executive Officer
STARTEK
09.2021 - 09.2022
SSC -
MGM Academy High School
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